Questions

Cutting and Peeling of onion brings Tears to the eyes because of presence of Sulphur in the cell.

Product formation : It can be defined as putting different products and services together to form a product for the satisfaction of customer. For e.g. Hospitality is a product formation which is not made from a single item. 

Service brigade : Team of staffs involved in providing service

The Moment of Truth: It is the actual time when customer interacts with service staff. It is the moment of contact when no management has control. It is the motivation, skill, tools of the service and expectation, behavior, expectation of the customer determines the quality of the service.

Local replacement means that an incoming page is brought in only to the relevant process address space. Global replacement policy allows any page frame from any process to be replaced. The latter is applicable to variable partitions model only.

Six sigma is a data-driven technique and way for eliminating defects in any progress from product to service and from manufacturing to transactional.

Fatehpur Sikri in Uttar Pradesh.