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Q:

What is a call center?What are the different types of call centers?

Answer

A center equipped to handle a large volume of telephone calls. These calls could be the calls coming in from customers for service or support or these could be the calls that call center executives make to the customers for marketing


There are mainly two types of call centers :


a) Inbound call centers – Inbound call centers are those which receive support or service calls from customers usually on a toll free number. For e.g. when you call up a bank to check the status of your request for credit card, it is an inbound call.


b) Outbound call centers – Outbound call centers are those in which the call center executives make calls to the customers. These calls are usually made to generate the leads or sales. For e.g. when you receive a call from a bank offering you a personal loan, it is an outbound call. 

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Subject: Call Center

0 1889
Q:

Asif is twice as good as workman as Bashir and together they finish a piece of work in 30 days. In how many days will Asif alone finish the work?

A) 90 B) 45
C) 60 D) 75
 
Answer & Explanation Answer: B) 45

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Filed Under: Quantitative Aptitude - Arithmetic Ability
Exam Prep: Bank Exams

0 1889
Q:

What fields did progressives aim to reform?

A) workplace conditions B) education
C) government D) All of the above
 
Answer & Explanation Answer: D) All of the above

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Filed Under: World History
Exam Prep: AIEEE , Bank Exams
Job Role: Analyst , Bank PO

1 1888
Q:

He has the irritating habit of playing his own trumpet all the time.

A) blowing his own trumpet B) pumping his own trumpet
C) bringing up his own trumpet D) No improvement
 
Answer & Explanation Answer: A) blowing his own trumpet

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Filed Under: English
Exam Prep: Bank Exams

0 1888
Q:

In the following question, out of the four alternatives, choose the word which best expresses the meaning of the given word and click the button corresponding to it.

INSOLENT

A) DISTASTEFUL B) IMPATIENT
C) DIABOLIC D) RUDE
 
Answer & Explanation Answer: D) RUDE

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Filed Under: English
Exam Prep: Bank Exams

0 1888
Q:

In 2015, which of the following banks was the first bank to tie up with Indian Railways to sell rail tickets through their website?

A) ICICI Bank B) SBI
C) Axis Bank D) HDFC Bank
 
Answer & Explanation Answer: A) ICICI Bank

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Filed Under: General Awareness

0 1888
Q:

Soil having high content of aluminum and iron oxide is also known as _____.

A) meadow soil B) pedalfer soil
C) chernozen soil D) podzol soil
 
Answer & Explanation Answer: B) pedalfer soil

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Filed Under: General Science
Exam Prep: Bank Exams

3 1888
Q:

In the following question, out of the four alternatives, choose the word which is opposite in meaning to the given word and click the button corresponding to it.

MALLEABLE

A) TEACHABLE B) INTRACTABLE
C) MANAGEABLE D) PLIABLE
 
Answer & Explanation Answer: B) INTRACTABLE

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Filed Under: English
Exam Prep: Bank Exams

0 1887