Questions

CBA – Collective Bargaining Agreement is the result of collective bargaining procedure. 

These agreements can be in one of the two forms: 

i.) Procedural agreement

ii.) Substantive agreement

Procedural agreements – They usually deal with the relationship between employees and employers to resolve individual and group issues. These are usually filed in the company’s rule book. 

Substantive agreements – This kind of an agreement deals with specific issues like basic pay, leave policy, bonus payment etc.

The Secondary Structure of a Protein is option B)

The Secondary Structure of a Protein results from Hydrogen Bonds.

The logic in this puzzle is summing the result of [subtraction of upper two digits] & [addition of lower two digits] 

Hence, the result is  

(5 - 3) + (2 + 8) = 2 + 10 = 12.

The Answer is 46.

Logic ::

First number on the right hand side is the second number in the left side of equation ( and ) second number on the right side is the sum of two numbers on the left side of the equation.

Hence, 2 + 4 = 4(2+4) = 46.

Inbound customer service agents handle incoming calls from customers for:

- Requests for help

- Inquiries or requests for information

- Placing orders, in product purchases

- Applications for services

- Filing complaints

Outbound customer service agents make calls to random potential customers to sell a service or product. These agents can also be called as telemarketing executives.