Questions

A center equipped to handle a large volume of telephone calls. These calls could be the calls coming in from customers for service or support or these could be the calls that call center executives make to the customers for marketing

There are mainly two types of call centers :

a) Inbound call centers – Inbound call centers are those which receive support or service calls from customers usually on a toll free number. For e.g. when you call up a bank to check the status of your request for credit card, it is an inbound call.

b) Outbound call centers – Outbound call centers are those in which the call center executives make calls to the customers. These calls are usually made to generate the leads or sales. For e.g. when you receive a call from a bank offering you a personal loan, it is an outbound call. 

The Progressive Movement:

Today, you hear the term ''progressive'' discussed a lot in politics, but progressivism is not a new concept. It was first used to describe policies and interventions of the late 19th to early 20th century, by reformers who felt the need for societal changes.

The first Progressives felt called to action in response to the conditions of poverty, inequality, and corruption that were pervasive during the 19th century.