Questions

The logic in this puzzle is summing the result of [subtraction of upper two digits] & [addition of lower two digits] 

Hence, the result is  

(5 - 3) + (2 + 8) = 2 + 10 = 12.

The submerged portion of the ice on melting shrinks a little in volume. so the level of water goes down a little.But this is just made up by the water added by the melting of upper portion. Addition is equal to the Shrinkage. Hence level is unchanged.

Inbound customer service agents handle incoming calls from customers for:

- Requests for help

- Inquiries or requests for information

- Placing orders, in product purchases

- Applications for services

- Filing complaints

Outbound customer service agents make calls to random potential customers to sell a service or product. These agents can also be called as telemarketing executives.

Tea crop is known as Green Gold.

C. F. Andrews - Charles Freer Andrews was known as Deenbandhu. He was given this name by Mahathma Gandhi for his contributions towards Indian independence. 

Deenbandhu means a friend of the poor.

Italy

Peace, discipline, freedom and equality are all examples of human values or democratic values which all the people want to be in them for society.