Questions

 Don’t take it to heart : Mind, the client is not angry with you, they are displeased with the work of your product or for showing the quality of service that you provide. Your personal emotions are beside the factor.

  Find a solution: Once you understand why the purchaser is unhappy, it is time to provide a solution. Ask him what he feels should be completed or put forward your own truthful and realistic solution to the problem. In maximum cases, that’s all the customer is searching out —and may bring about  providing some degree of satisfaction.

Monoculture is a typical characteristics of Commercial grain farming.

Monoculture is the agricultural practice of producing or growing a single crop, plant, or livestock species, variety, or breed in a field or farming system at a time focussing commercial gains.

Monoculture is widely used in both industrial farming and organic farming and has allowed increased efficiency in planting and harvest.

Polyculture, where more than one crop is grown in the same space at the same time, is the alternative to monoculture.

Lounger,

When the third letter i.e, 'U' is removed from the lounger, it becomes Longer.

It is Tomorrow. It always be tomorrow which represents coming but never arrives.

The first step in the refining of petroleum is distillation i.e,  the fractionation of crude oil in atmospheric and vacuum distillation towers.

The first process petroleum refinery is known as distillation. In this process, crude oil is heated and fed into a distillation column. As the temperature of the crude oil in the distillation column rises, the crude oil separates itself into different components, called "fractions." The fractions are then captured separately. Each fraction corresponds to a different type of petroleum product, depending on the temperature at which that fraction boils off the crude oil mixture.

Product formation : It can be defined as putting different products and services together to form a product for the satisfaction of customer. For e.g. Hospitality is a product formation which is not made from a single item. 

Service brigade : Team of staffs involved in providing service

The Moment of Truth: It is the actual time when customer interacts with service staff. It is the moment of contact when no management has control. It is the motivation, skill, tools of the service and expectation, behavior, expectation of the customer determines the quality of the service.