Questions

Customer Satisfaction means, dealing with the customer in a proper or positive way. Every individual mindset is  different so their cause and satisfactory leave also changed. So the main challenge of a worker of a call center is to make them understand that they are also concerned about their trouble.

I. Inputs

• Project scope statement


• Work breakdown structure


• WBS dictionary


• Project scope management plan


• Performance reports


• Approved change requests


• Work performance information

II. Tools and Techniques

• Change control system


• Variance analysis


• Replanning


• Configuration management system

III. Outputs

• Project scope statement(updates)


• Work breakdown structure(updates)


• WBS dictionary (updates)


• Scope baseline (updates)


• Requested changes


• Recommended  corrective action


• Organizational process assets (updates)


• Project management plan (updates)

The meanings of the given words are as follows:
Recalcitrant: having an obstinately uncooperative attitude towards authority or discipline
Peculiar: different to what is normal or
expected; strange Convivial: (of an atmosphere or event) friendly, lively, and enjoyable
Amenable: open and responsive to suggestion; easily persuaded or controlled
Docile: ready to accept control or instruction; submissive
Taciturn: (of a person) reserved or uncommunicative in speech; saying little
Withering: intended to make someone feel humiliated; scornful
Voluble: (of a person) talking fluently, readily, or incessantly
Turgid: swollen and distended or congested
Pendulous: hanging down loosely
Jocular: fond of or characterized by joking; humorous or playful
Therefore, it can be observed that option B i.e. ‘amenable, docile’ forms an antonym- antonym pair of ‘recalcitrant’.

A molecule of DNA is a polymer composed of nucleotides. Each nucleotide is composed of a nitrogenous base, a five-carbon sugar (deoxyribose), and a phosphate group.

Dakshayani, which is in news recently, is an Animal (She - elephant).