Questions

The central government has said that India has emerged as the 3rd largest aviation market in the world with a passenger traffic of over 10 crore reported for 2016-17. This was stated by minister of state for civil aviation Jayant Sinha at a media event on the achievements of the ministry of civil aviation on the completion of three years of the NDA government.

Bandipur National Park is located in the state of Karnataka.

The biogenetic law states that ontogeny (study of development) repeats phylogeny (origin from previous group of racial history), The young one of the frog namely the tadpole is like a fish cosidered to be ancestral to frog.

Product formation : It can be defined as putting different products and services together to form a product for the satisfaction of customer. For e.g. Hospitality is a product formation which is not made from a single item. 

Service brigade : Team of staffs involved in providing service

The Moment of Truth: It is the actual time when customer interacts with service staff. It is the moment of contact when no management has control. It is the motivation, skill, tools of the service and expectation, behavior, expectation of the customer determines the quality of the service.