Questions

Product formation : It can be defined as putting different products and services together to form a product for the satisfaction of customer. For e.g. Hospitality is a product formation which is not made from a single item. 

Service brigade : Team of staffs involved in providing service

The Moment of Truth: It is the actual time when customer interacts with service staff. It is the moment of contact when no management has control. It is the motivation, skill, tools of the service and expectation, behavior, expectation of the customer determines the quality of the service.

The Union Minister for Science & Technology Dr. Harsh Vardhan has launched a mobile app “Celebrating Yoga” in New Delhi to connect people through Yoga for scientific healthy living. The mobile app has been developed by Department of Science & Technology on the occasion of International Yoga Day (IYD) 2017. The aim of the app is to popularize Yoga and encourage people to practice yoga for a scientifically healthy living.

Silico Sapiens generally refers to robots.