Questions

This question focuses to check your ability to handle situations. Do not answer this question with anything that states retaliation. Talk about handling the situation with patience and relaxed mind set. You can answer it as “ If the customer on the other side of the phone line is angry i will first try calming him and ask him his/her problem. After that I will try sufficing the best solution keeping in mind his problem. In this sector customer satisfaction is very important and thus it will be my primary goal.

Beta is the measurement of the systematic risk of the market.

Product formation : It can be defined as putting different products and services together to form a product for the satisfaction of customer. For e.g. Hospitality is a product formation which is not made from a single item. 

Service brigade : Team of staffs involved in providing service

The Moment of Truth: It is the actual time when customer interacts with service staff. It is the moment of contact when no management has control. It is the motivation, skill, tools of the service and expectation, behavior, expectation of the customer determines the quality of the service.

The statement "A communist government is led by one political party" is what best defiines a communist government. Here in this type of government, the power is in the hands of the one political party and it only controls the political and economic systems of the country/state.