Questions

Q:

What will you do when a customer is abusive/irritated?

Answer

When you work at a call center you will come across irritated, angry, and abusive customers, you can say you will do that following to handle them:


-  Listen to them and empathize with their situation


-  Apologize and take ownership of the problem and give a solution


-  Approach them and ask for a reason for their displeasure


-  If they insist on talking to your manager, get him on line ASAP


- Follow up after giving the solution and ask for feedback

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Subject: Call Center

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Q:

SAARC was founded in

A) New Delhi B) Dhaka
C) Geneva D) Thimpu
 
Answer & Explanation Answer: B) Dhaka

Explanation:
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Filed Under: World Organisations

7 5382
Q:

Name the cricketer who has become the first Indian to face 500-plus balls in an Test match innings ? 

A) Virat Kohli B) Cheteshwar Pujara
C) Karun Nair D) Murli Vijay
 
Answer & Explanation Answer: B) Cheteshwar Pujara

Explanation:

India's most consistent middle-order batsman Cheteshwar Pujara stormed his way into record books after playing a marathon innings against Australia on fourth day of the third Test match
surpassing Rahul Dravid previous best of 495 balls. 

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Filed Under: Sports
Exam Prep: Bank Exams , CAT
Job Role: Bank Clerk

4 5377
Q:

Which compound matches the IR Spectrum?

Which_compound_matches_the_IR_Spectrum11562648897.png image

A) 3 – Hexanol B) Trans – 4 – Octene
C) 1, 5 – Hexadiene D) None of the above
 
Answer & Explanation Answer: C) 1, 5 – Hexadiene

Explanation:

Infrared spectroscopy involves the interaction of infrared radiation with matter. It is used by chemists to determine functional groups in molecules. IR Spectroscopy measures the vibrations of atoms, and based on this it is possible to determine the functional groups.

Here in the given spectrum, there is no alcohol stretch present in the spectrum. There is no vinyl bending present in the spectrum.
 

Hence, both options B and C are compounds that are not matching with IR spectrum. 1, 5 – Hexadiene is the compound matches the IR Spectrum.

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Filed Under: Chemistry
Exam Prep: AIEEE , Bank Exams , CAT
Job Role: Analyst , Bank Clerk , Bank PO

10 5376
Q:

If both the office of President and Vice-president vacant, who has been empowered the President function.

A) Chief Justice B) Prime Minister
C) Speaker of Loksabha D) Chief of Army Staff
 
Answer & Explanation Answer: A) Chief Justice

Explanation:
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Filed Under: Indian Politics

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Q:

A series of instructions that tells a computer what to do and how to do it is called a _______

A) Program B) Command
C) User response D) Processor
 
Answer & Explanation Answer: A) Program

Explanation:
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Filed Under: Computer
Exam Prep: Bank Exams

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Q:

There are how many Non-permanant members of Security Council?

A) 5 B) 10
C) 15 D) 20
 
Answer & Explanation Answer: B) 10

Explanation:

There are 10 Non-permanant members of Security Council

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Filed Under: Indian Politics

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Q:

Which of the following groups of rivers in india are likely to show the least erosional activity?

A) Himalayan rivers B) Those rising in the Great Plain of India
C) The thin streams flowing into the Arabian Sea D) The east-ward flowing peninsular rivers
 
Answer & Explanation Answer: D) The east-ward flowing peninsular rivers

Explanation:

The rivers are arranged in the descending order of their erosional activity.

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Filed Under: Indian Geography

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