Questions

Fractional distillation is the process of seperation of a mixture of two or more liquids into the different fractions, which differ fairly widely in their boiling points. The liquid with a lower boiling point will be vaporized first and hence would be the distillate (first fraction). Eg. Ethyl alcohol has a boiling point of 78.10C and water 1000C. When a mixture of these two liquids is heated, alcohol vaporizes first and is collected separately as the distillate. 

Answer A is incorrect because you are providing a service that the customer did not request; therefore, it might not be important to her and unnecessary. Answer B is incorrect because scope creep is generally an expansion of the scope of the project at the customer's request and the customer did not request these reports. Answer C is incorrect because an additional report does not always mean increased diligence with a project.