Q:
         
         
            
               Why do you think companies outsource their call centers?
            
                      
         
             Answer
                        There are mainly four reasons for a company to outsource its call center:
a) Cost saving 
b) Focus on core activities 
c) Access to special enterprise which has expertise in the domain. 
d) Other resource related reasons like relieving resource constraints, reducing staff. 
          
         
         
         
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