Q:
         
         
            
               What will you do when a customer is abusive/irritated?
            
                      
         
             Answer
                        When you work at a call center you will come across irritated, angry, and abusive customers, you can say you will do that following to handle them:
-  Listen to them and empathize with their situation
-  Apologize and take ownership of the problem and give a solution
-  Approach them and ask for a reason for their displeasure
-  If they insist on talking to your manager, get him on line ASAP
- Follow up after giving the solution and ask for feedback
          
         
         
         
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