What procedure you will follow when taking a customer’s call?
Answer this question around the following steps :
1. Greet customer.
2. Tell your name to the customer.
3. Ask customer how you can be of any assistance to him/her.
4. Listen carefully and patiently to the customers query or requirement.
5. Provide the customer with the best solution or assistance without making him/her wait for long.
6. Inquire if customer is satisfied with the assistance or help provided.
7. Ask the customer if he needs any further assistance.