What is Product formation, Service brigade and The Moment of Truth? 

Hospitality actually means, taking care of guests in the best possible way.

Organizing, providing services and looking care after guests is included in it.

It means friendly and generous treatment of guests. 

Hospitality industry includes all companies involved in providing services for guests. They provide more mental satisfaction than tangible objects.

Adventure tourism : to convert the adventure into pleasure for the purpose of tourism business

Attraction : Anything/object/activity, which attracts tourists and attach with it.

Amenities : Extra facilities, service added with attraction, accessibility and accommodation to create tourism. It includes trust, friendship, hospitality, etc.

Back of the house : Staffs who are not directly involved in providing service. Guests rarely interact with them

Channel of communication : It is a floe of communication within a department.

Skipper : This term is used for the status of a room, which indicates that a guest has left the hotel room without arranging to settle his or her account. 

Sundry Services :These are the extra services, which are provided to the guests. For e.g. message, handling of guests.

Continuously rendered services are those services, which are prepared and provided only to the customers who are physically present. This kind of service is not finished in instant time; it is a process, which is extended to a time limit. It is a kind of face-to-face interaction. For example reservation service, restaurant service, massage, etc.