Questions

Q:

What is a call center?What are the different types of call centers?

Answer

A center equipped to handle a large volume of telephone calls. These calls could be the calls coming in from customers for service or support or these could be the calls that call center executives make to the customers for marketing


There are mainly two types of call centers :


a) Inbound call centers – Inbound call centers are those which receive support or service calls from customers usually on a toll free number. For e.g. when you call up a bank to check the status of your request for credit card, it is an inbound call.


b) Outbound call centers – Outbound call centers are those in which the call center executives make calls to the customers. These calls are usually made to generate the leads or sales. For e.g. when you receive a call from a bank offering you a personal loan, it is an outbound call. 

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Subject: Call Center

0 2011
Q:

In the following question, a sentence has been given in Direct/Indirect speech. Out of the four alternatives suggested, select the one which best expresses the same sentence in Indirect/Direct speech.

 

The manager said, "I will not waste any further time and start the work today itself."

A) The manager said that he would not waste any further time and start the work today itself. B) The manager said that he will not waste any further time and start the work that day itself.
C) The manager said that he will not waste any further time and start the work today itself. D) The manager said that he would not waste any further time and start the work that day itself.
 
Answer & Explanation Answer: D) The manager said that he would not waste any further time and start the work that day itself.

Explanation:
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Filed Under: English
Exam Prep: Bank Exams

0 2011
Q:

The question below consists of a set of labelled sentences. Out of the four options given, select the most logical order of the sentences to form a coherent paragraph.

Thus, I stand on a

X-hill and watch a labourer
Y-upon the distant railway
Z-striking with his sledge

A) XYZ B) XZY
C) ZYX D) ZXY
 
Answer & Explanation Answer: B) XZY

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Filed Under: English
Exam Prep: Bank Exams

0 2011
Q:

In the following question, a sentence has been given in Direct/Indirect speech. Out of the four alternatives suggested, select the one which best expresses the same sentence in Indirect/Direct speech.

My father said to the stranger, "Where do you live?"

A) My father asked the stranger where he lives. B) My father asked the stranger where he has been living.
C) My father asked where he lives to the stranger. D) My father asked the stranger where he lived.
 
Answer & Explanation Answer: D) My father asked the stranger where he lived.

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Filed Under: English
Exam Prep: Bank Exams

0 2011
Q:

In the following passage, some of the words have been left out. Read the passage carefully and select the correct answer for the given blank out of the four alternatives.

 

The rising sun has great inner ______. Not just to ______ the new morning right after the dark night, but also the new rhythms and vibrations within existence. The entire universe – including the trees, birds and flowers – wake up to the rising sun. When we listen to the birds chirping and see the flower petals open, remember that the sunrise is not just a great happening on the outside. If we are alert and aware, then the sunrise is also happening deep within us. Something within ourselves is also ______ with the first rays of the sun. We just need to be sensitive and available; we just need to be ______. Like the outside world, we need to open the inner door to let the new dawn enter within. Just open the window of our inner world and allow the beautiful experience of sunrise to ______ within ourselves – this experience is beyond anything earthly.

 

sun has great inner ______.

A) significance B) meaninglessness
C) triviality D) denotation
 
Answer & Explanation Answer: A) significance

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Filed Under: English
Exam Prep: Bank Exams

0 2011
Q:

In the following passage some of the words have been left out. Read the passage carefully and select the correct answer for the given blank out of the four alternatives.


Instead of finding the root cause of_________ of Indians, the British government took to more ____________ measures. Under the Defense of India Act, it gave more power to the police to arrest persons to stop processions with ____________ movements and actions. The Act brought in the Central Legislative Assembly was defeated by one vote. Even then it was to be passed in the form of an ordinance in the "interest of the public." Bhagat Singh who was in hiding all this while, volunteered to throw a bomb in the Central Legislative Assembly where the meeting to pass the ordinance was being held. It was a carefully laid out _________, not to cause death or injury but to _____________ the attention of the government, that the modes of its suppression could no more be tolerated. It was decided that Bhagat Singh and Batukeshwar Dutt would court arrest after throwing the bomb.


Instead of finding the root cause of_________ of Indians

A) discontent B) problem
C) sadness D) protest
 
Answer & Explanation Answer: A) discontent

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Filed Under: English
Exam Prep: Bank Exams

0 2010
Q:

In the following question, out of the four alternatives, select the alternative which best expresses the meaning of the idiom/phrase.

Against the clock

A) To do a job fast to finish it before a deadline B) Time is money
C) Man is a victim of time D) It is useless to fight destiny
 
Answer & Explanation Answer: A) To do a job fast to finish it before a deadline

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Filed Under: English
Exam Prep: Bank Exams

0 2010
Q:

Out of the four alternatives, choose the one which can be substituted for the given words/sentences and click the button corresponding to it.

The study of skin

A) Dermatology B) Dermatoglyphics
C) Stratigraphy D) Oncology
 
Answer & Explanation Answer: A) Dermatology

Explanation:
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Filed Under: English
Exam Prep: Bank Exams

0 2010