Q:

How would you handle negative feedback from a customer?

Answer

Ask for time: Unless the negative feedback matters something that is right-on-the-spot fixable, it’s correct to ask for time to consider what your customer has told you. This provides several advantages. It defuses the immediate situation. It tells the other person that you deal with their feedback important sufficient that you want to keep in mind it cautiously and calmly. And it allows you to assume through the accuracy of what you’ve been informed, perhaps checking out its validity with others.

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Subject: Customer Service

0 1932

Q:

Who played the lead character in the movie "Bandit Queen"?

A) Rupa Ganguly	B) Sangeeta Mahapatra
C) Seema Biswas	D) Sonali Saha

Answer & Explanation Answer: C) Seema Biswas

Explanation:

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Filed Under: General Awareness
Exam Prep: Bank Exams

2 1932

Q:

The question below consists of a set of labelled sentences. Out of the four options given, select the most logical order of the sentences to form a coherent paragraph.
Some of these
X-height of more than
Y-2000 feet above the sea
Z-rocks rise to the

A) YZX	B) ZXY
C) YXZ	D) XZY

Answer & Explanation Answer: B) ZXY

Explanation:

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Filed Under: English
Exam Prep: Bank Exams

0 1932

Q:

In the following questions, one part of the sentence may have an error. Find out which part of the sentence has an error and click the button corresponding to it. If the sentence is free from error, click the "No error" option.

He lost heart (A) / because he could not cope up with (B) / the difficulties in life. (C) / No Error (D)

A) A	B) B
C) C	D) D

Answer & Explanation Answer: B) B

Explanation:

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Filed Under: English
Exam Prep: Bank Exams

0 1932

Q:

The sentences given with blanks are to be filled with an appropriate word(s). Four alternatives are suggested for each question. For each question, choose the correct alternative and click the button corresponding to it.

The director congratulated Mr. Varma _____ his success.

A) on	B) for
C) at	D) about

Answer & Explanation Answer: A) on

Explanation:

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Filed Under: English
Exam Prep: Bank Exams

0 1932

Q:

In the following question, a sentence has been given in Active/Passive voice. Out of the four alternatives suggested, select the one which best expresses the same sentence in Passive/Active voice.

This is the second time I have caught you cheating.

A) You have been caught cheating by me for the second time.	B) You were cheating for a second time and I have caught you.
C) This is the second time you have cheated and were caught by myself.	D) Catching you cheating for the second time has been done by me.

Answer & Explanation Answer: A) You have been caught cheating by me for the second time.

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Filed Under: English
Exam Prep: Bank Exams

0 1932

Q:

In the following question, out of the four alternatives, choose the one which best expresses the meaning of the given word.

Mordant

A) stupid	B) pensive
C) senseless	D) sarcastic

Answer & Explanation Answer: D) sarcastic

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Filed Under: English
Exam Prep: Bank Exams

0 1932

Q:

In the following question, out of the four alternatives, select the alternative which best expresses the meaning of the idiom/phrase.

To make amends

A) To make new friends	B) To feel guilty for something you have not done
C) To compensate	D) To make flimsy excuses

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