What will you do when a customer is abusive/irritated?
When you work at a call center you will come across irritated, angry, and abusive customers, you can say you will do that following to handle them:
- Listen to them and empathize with their situation
- Apologize and take ownership of the problem and give a solution
- Approach them and ask for a reason for their displeasure
- If they insist on talking to your manager, get him on line ASAP
- Follow up after giving the solution and ask for feedback