Call Center Questions

Q:

Why do you think companies outsource their call centers?

Answer

There are mainly four reasons for a company to outsource its call center:


a) Cost saving 


b) Focus on core activities 


c) Access to special enterprise which has expertise in the domain. 


d) Other resource related reasons like relieving resource constraints, reducing staff. 

Report Error

View answer Workspace Report Error Discuss

Subject: Call Center

1 1469