Questions

Q:

What is a call center?What are the different types of call centers?

Answer

A center equipped to handle a large volume of telephone calls. These calls could be the calls coming in from customers for service or support or these could be the calls that call center executives make to the customers for marketing


There are mainly two types of call centers :


a) Inbound call centers – Inbound call centers are those which receive support or service calls from customers usually on a toll free number. For e.g. when you call up a bank to check the status of your request for credit card, it is an inbound call.


b) Outbound call centers – Outbound call centers are those in which the call center executives make calls to the customers. These calls are usually made to generate the leads or sales. For e.g. when you receive a call from a bank offering you a personal loan, it is an outbound call. 

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Subject: Call Center

0 2006
Q:

Read the following passage carefully and choose the most appropriate answer to the question out of the four alternatives.


Implanting standards, right values, the science of good and evil are an essential part of education. Many forces thwart this to work, but two of the most serious hindrances to it are examinations and specialization. The examination system is both an opiate and a poison. It is an opiate because it lulls Man into believing that all is well when most is ill. It is a poison because it paralyses or at least slows down the natural activities of the healthy mind. Man finds himself a creature of unknown capacities in an unknown world, wants to learn what the world is like, what he should be and do in it. To help him in answering these questions is the one and only purpose of education. However, tests of progress are useful and necessary. Examinations are harmless when the examinee is indifferent to their result, but as soon as they matter, they begin to distort his attitude to education and to conceal its purpose. For disinterestedness is the essence of all good education and liberal education is impossible without it.

 

One of the core elements of education is :

A) A right value system B) A good examination system
C) A system with extra-curricular activities D) A system with specialization
 
Answer & Explanation Answer: A) A right value system

Explanation:
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Filed Under: English
Exam Prep: Bank Exams

0 2006
Q:

Four words are given, out of which only one word is spelt correctly. Choose the correctly spelt word and click the button corresponding to it.

A) Phenamenon B) Phenomenon
C) Phenominon D) Phenomenan
 
Answer & Explanation Answer: B) Phenomenon

Explanation:
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Filed Under: English
Exam Prep: Bank Exams

0 2006
Q:

In the following question, out of the four alternatives, select the alternative which best expresses the meaning of the idiom/phrase.

Be left stranded

A) Unable to leave somewhere because of a problem. B) Suffer a bad hair day.
C) Having only a single thing to hold on to save yourself. D) To be the last person on whom the blame falls on eventually.
 
Answer & Explanation Answer: D) To be the last person on whom the blame falls on eventually.

Explanation:
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Filed Under: English
Exam Prep: Bank Exams

0 2006
Q:

The National Anthem was adopted by the Constituent Assembly in

A) 24th May 1949 B) 24th November 1949
C) 24th January 1950 D) 24th June 1950
 
Answer & Explanation Answer: C) 24th January 1950

Explanation:
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Filed Under: Indian Politics
Exam Prep: Bank Exams

0 2006
Q:

Eat right movement was launched by FSSAI selected whom as it's brand ambassador? 

A)  MS Dhoni  B) Virat Kohli 
C)  Rajkummar Rao  D) Amitabh Bachchan 
 
Answer & Explanation Answer: C)  Rajkummar Rao 

Explanation:

FSSAI, in collaboration with the Health Ministry, is also set to launch the first-of-its-kind TV campaign starring actor Rajkummar Rao to encourage consumers to make small behavioural changes and choose safe and healthier food options. The campaign's tagline is Eat Right Movement-Aaj Se Thoda Kam. 

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Filed Under: General Awareness
Exam Prep: Bank Exams , CAT

1 2006
Q:

Where is the headquarters of Interpol located?

A) Paris B) London
C) Lyon D) Brussels
 
Answer & Explanation Answer: C) Lyon

Explanation:
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Filed Under: General Awareness
Exam Prep: Bank Exams

2 2006
Q:

In the following question, a sentence has been given in Direct/Indirect speech. Out of the four alternatives suggested, select the one which best
expresses the same sentence in Indirect/Direct speech.
Pritam said, "These pastries are yummy."

A) Pritam said that those pastries are yummy. B) Pritam said this that those pastries were yummy.
C) Pritam said that those pastries were yummy. D) Pritam said that these pastries are yummy.
 
Answer & Explanation Answer: B) Pritam said this that those pastries were yummy.

Explanation:
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Filed Under: English

0 2006