The purpose of this question is to see if you already have some experience of working at a call center. If so, tell the interviewer about your experiences and what you learnt there. If you do not have a work experience, don’t panic, stay calm and say “I don’t have a first hand experience of working at a call center but this is what I know about them and I look forward to work for one.” 

Relate the qualities you have to the requirements of a call center job like, good command over the language(English), team working capabilities, patience, good listening skills etc. and say that you think, these skills will make you successful in the industry. Also, talk about the prospects for the industry and how you think you can grow with it. 

Call center is a subset of BPO. 

There are mainly four reasons for a company to outsource its call center:

a) Cost saving 

b) Focus on core activities 

c) Access to special enterprise which has expertise in the domain. 

d) Other resource related reasons like relieving resource constraints, reducing staff. 

A center equipped to handle a large volume of telephone calls. These calls could be the calls coming in from customers for service or support or these could be the calls that call center executives make to the customers for marketing

There are mainly two types of call centers :

a) Inbound call centers – Inbound call centers are those which receive support or service calls from customers usually on a toll free number. For e.g. when you call up a bank to check the status of your request for credit card, it is an inbound call.

b) Outbound call centers – Outbound call centers are those in which the call center executives make calls to the customers. These calls are usually made to generate the leads or sales. For e.g. when you receive a call from a bank offering you a personal loan, it is an outbound call. 

Call Transaction Method: In Call Transaction method we call the transaction in BDC program itself. If we want this program is executed by some one else then we need to expose the code to him. Call Transaction Method Works in Foreground. No Display Mode is equal to Background Processing in call transaction method. Call Transaction Method can handle only one Application at a time. In Call Transaction Method no Log File by Default. We have to design Log File by using BDCMSGCOLL. Call Transaction Method Updates the Database Asynchronously. (Note: Asynchronous updation is Faster than Synchronous)
 
Batch Session Method: On the other hand in batch session method we create a session which can be executed at any time by any authorized person without exposing the code of the program. Session Method works in Background and as well as in Foreground. Session Method can handle Multiple Applications at a time. Session Method holds Log File by Default. Session Method Updates the Database Synchronously.