Sample Answers :

I would listen to their concerns, and reassure them that I was doing my very best for their loved one.

 Sometimes family members are looking for someone or something to blame for what their loved one is going through. I would try to reassure them that the patient was getting the best quality of care available.

 I would listen to their concerns, and make sure that if any were well founded they were addressed immediately.

Tips :

Occasionally some things go out of control of leaders such as the suitable skill pool in the organization, deadline, and the economic situation. The failure can happen if the employees are unconcerned and negative. In leadership interview questions, the interviewer wants to know your way in resolving the difficult situations, so you should concentrate on analyzing the failure and draw the experience from it. The way you used the difficulties to design the policies and trainings. Show your bravery to face with the failure and ready to recover and continue going on.

Tips :

Leaders develop ownership by involving employees in the decision-making and planning process. They provide resources to facilitate employee success and empower employees by devolving authority to get things done efficiently. Effective leaders develop processes that engage employees in achieving the strategic vision. 

Tips :

Integrity-being honest and believability and conviction- is one of concrete leadership abilities. The value and morals in personal behavior are the necessaries with an excellent leader and these values and morals need to be brought into organizational training and activities. A successful leader is the one who uses his/her conviction most efficiently. Leaders do not loose confidences or expose potentially dangerous information if they are close with their employees and they are the honest symbols.

Product formation : It can be defined as putting different products and services together to form a product for the satisfaction of customer. For e.g. Hospitality is a product formation which is not made from a single item. 

Service brigade : Team of staffs involved in providing service

The Moment of Truth: It is the actual time when customer interacts with service staff. It is the moment of contact when no management has control. It is the motivation, skill, tools of the service and expectation, behavior, expectation of the customer determines the quality of the service.

Adventure tourism : to convert the adventure into pleasure for the purpose of tourism business

Attraction : Anything/object/activity, which attracts tourists and attach with it.

Amenities : Extra facilities, service added with attraction, accessibility and accommodation to create tourism. It includes trust, friendship, hospitality, etc.

Back of the house : Staffs who are not directly involved in providing service. Guests rarely interact with them