Sample Answers :

(i) More Often 90%

(ii) 75% i stay when possible. sometimes there are other things that have to be done or plans that have already been made.

Sample Answers :

(i) Upset but did not show it, that is the nature of the job, this things happen, the patients care takes priority.

(ii) I have not experienced this necessarily, but I have had my nurse mentor cancel on me because of a family emergency. In this situation I still attended my clinical and worked with a different nurse mentor. I quickly adapt to situations, which is an important quality in a nurse. In this situation I would stay until a substitute is able to come in. I would do this to ensure patient safety and maintain positive staff morale. It is important to recognize that getting sick is inevitable, and I will most likely be in the same situation one day and will need staff to pick up my shift.

Do you regularly read professional journals? Are you a member of a professional organization?  If so, detail all of your efforts and explain how you feel the efforts will improve your skills and allow you to contribute more fully to your profession.

This is the perfect opportunity to impart your knowledge of HIPAA. Your answer should show that you are very knowledgeable regarding regulations and that you place patient rights and confidentiality at the top of your priority list as a medical assistant. If you are at all unclear about HIPAA regulations, be sure to study the material thoroughly before rehearsing your response.

This is a question that cannot be properly answered without preparation. Have a story ready about an experience you have had. Do not make up a story, but be sure to play up the most positive aspects of the experience to show that you know how difficult some patients can be but that you are more than capable of handling any situation with professionalism, compassion, and efficiency.

Even if you are a fresh graduate, you likely have some experience as an extern. Prepare for this question in advance by thinking of all procedures in which you have assisted. When answering the question, give a detailed but succinct account of your experience and your contribution to the experience.

The main objectives of an Industrial relations system are: 

- To protect the interest of employees and employers by building up a congenial relationship. 

- To avoid the human conflicts which can harm the business, the employees and the economic growth of the country.

- To increase the productivity. 

- To improve the economic conditions of the workers

- To reduce the number of industrial disputes like strikes, lock outs etc.

CBA – Collective Bargaining Agreement is the result of collective bargaining procedure. 

These agreements can be in one of the two forms: 

i.) Procedural agreement

ii.) Substantive agreement

Procedural agreements – They usually deal with the relationship between employees and employers to resolve individual and group issues. These are usually filed in the company’s rule book. 

Substantive agreements – This kind of an agreement deals with specific issues like basic pay, leave policy, bonus payment etc.