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Q:

What is a KPO? What Is the difference between call center and a KPO?

Answer

KPO stands for Knowledge Process Outsourcing. It is a subset of call centers. The ways in which a KPO differs from a call center are :


1. In KPO knowledge and information related work is carried out.


2. Staff requirement is for highly skilled people.


3. Is mainly related to support and not sales.


4. Carries out works mainly for research and analysis process besides support.

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Subject: Call Center

Q:

What is the difference between Private bank and Nationalized bank?

Answer

Nationalized banks are also known as public sector banks where the government is responsible for the deposition of money in these banks while in a private bank money is deposited by the person who owns the bank.

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Subject: Bank Interview

Q:

What is the difference between cheque and Demand Draft?

Answer

A cheque is basically issued by an individual but a draft is issued by a bank. In a demand draft you have to pay before issuing while a check is withdrawn from the account.

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Subject: Bank Interview

Q:

What is Bank Rate?

Answer

Bank Rate is the interest rate at which the RBI allows finance to commercial banks. By Bank Rate, we mean bank can regulate the level of economic activity.

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Subject: Bank Interview

Q:

What is SLR rate?

Answer

SLR Rate is the minimum amount or percentage of the deposits that a bank has to keep with the RBI in the form of money,gold or any other approved security. In simple terms it is the ratio between cash and some approved security.

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Subject: Bank Interview

Q:

What is CRR rate?

Answer

CRR or Cash Reverse Ratio is the amount of money that a commercial bank has to keep with the Reserve Bank of India. If the bank increase CRR then the amount with RBI comes down and vice-versa.

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Subject: Bank Interview

Q:

What is retropay?

Answer

It is a process that recaculates the amount to pay an employess in the current period to account for retrospective changes that occurred in previous payroll periods.

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Subject: Payroll Interview

Q:

What are the activities present in payroll task?

Answer

1. Processing Payroll to generate Paycheck and Pay Stubs


2. Generating Tax reports and vouchers using which Taxes are deposited to Govt (Employee Tax).


3. Processing reports that are handed over to Accounting Dept.


4. Ensuring that the Deductions, Benefits, Acruals, Taxes and Salaries are accurate (


5. Posting the Journals to Finance


6. Processing Govt Reports and submitted to Govt


7. Entering interims (may also be done by HR in some Companies)


7. Year End Process to generate W2s

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Subject: Payroll Interview