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Q:

Can you tell of a time when you provided excellent customer service?

Answer

Actually Here is asking for providing service, in which way and in which time we are able to serve the customer with flexibility and with relatively. therefore we can say that at the time of service we are able to serve. but from their rise a question:- if the organization is working properly for 24 hrs then what about the service? ence we can say that in the time which m there... otherwise we serve with corporative way 

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Subject: Retail

Q:

What did you enjoy most and least in your last retailing job?

Answer

i enjoy the most learning new things like staff management,motivation,management,smart working etc. i enjoy the least free timing during my job.

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Subject: Retail

Q:

How do you define a traceability matrix?

Answer

Traceability matrix is a cross matrix for recording the requirements through each stage of the requirements gathering process. This matrix should also take into account any changes in the scope during the life of the project. 


     At the end of the project this matrix should show each function built into a system, its source and the reason that any stated requirements may not have been delivered. 

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Q:

What are the tasks of a Business Analyst in Software Development Life Cycle?

Answer

Generally a business analyst covers several stages in Software Development Life Cycle.


Like:  Client Consulting, Client Requirement Study, Planning for business needs, Business Requirement Documenting, Work on functional requirement, Prepare test data with inputs from end users, Document use case scenarios, Help Testing team with test plan and testing, Help end users with user acceptance testing UAT, Go live and post production support tasks.

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Q:

What do you think is the most important responsibility of a business analyst?

Answer

Requirements gathering, functional design and business process, change management etc are very critical tasks for a business analyst.

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Q:

What do you think about the challenges faced by a Business Analyst ?

Answer

Change management is the biggest challenge in each and every industry. After requirements stage when development is started client will come-up with some new changes or enhancements. 


Cross departmental or cross team management – like conflict management between teams. Also individuals. This requires soft skills and smartness. 


Communication problems – In real time this can happen. You might be good in speaking and understanding the English language. BUT sometimes it happens like Different people across the globe speak different style of English. In USA itself Mexico people speak English differently. Romans speak different English. So at initial level to understand the accent can be a challenge but after some time you will become perfect. 

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Q:

What are the 4 key phases of business development?

Answer

The 4 key phases of business development are: Forming, Storming, Norming and Performing.

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Q:

What is Kano Analysis?

Answer

Kano analysis is a systems analysis tool used to identify its impact on customer’s satisfaction based on 3 key areas: unexpected delighters, performance attributes and must have attributes.

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