Conflict management Questions

Q:

How do you handle conflict?

Answer

When responding to conflict resolution questions, answer with confidence since you're being considered for a supervisory position where you will frequently be required to work in teams, delegate responsibilities, and handle difficult problems.


The following is an effective way to answer conflict resolution questions:


Before proposing a solution, I collect all relevant facts surrounding the conflict. Conflicts are often resolved if sufficient time is devoted to determining root causes, while disregarding trivial or irrelevant facts.


An effective answer can also be supplemented with the following response:


When resolving a problem between employees, I serve as a neutral third party. When needed, I establish rules of conduct. For an organization to operate efficiently, employees must be on the same page. At most organizations, bad feelings exist among some employees, so a manager is responsible for ensuring that employees are placed in situations where they're comfortable to focus on their job responsibilities. In other words, employees must be situated around others they can work with so productivity is not affected.

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Q:

Are there any times where you had a conflict with a superior? If yes, how did you handle it and resolve it?

Answer

I have had differences of opinion with previous managers. Our disagreements were not significant, but some had to be confronted and resolved. I have learned that two parties typically quarrel when each one refuses to consider the other's perspective. Therefore, I asked the manager I disagreed with to explain his or her perspective, and then to consider my point of view. This way, we were able to take into account each other's perspective and come to an agreeable compromise. When a compromise could not be reached, I accepted my manager's decision. Regardless of individual perspectives, managers are responsible for setting policy, and subordinates are responsible for executing it.

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