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Q:

What experiences have you had in dealing with difficult customers?

Answer

The reputation of a company controls its profit margins. A bad reputation means fewer customers. If you cannot handle difficult customers, that would be a major obstacle for you in a job where dealing with irritated members of the public will be routine. Start generally but select one incident soon afterwards and describe the outcome of that. Be very clear about the circumstance what happened and how you dealt with it, especially how you resolved any tricky issues that arose. The key words here are mutual respect, listening to the customer, being calm in the face of irritation and concluding the situation positively.

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Subject: Retail

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Q:

Sextant is an instrument used in which of the following ?

A) Gynaecology B) Navigation
C) Birth control D) Medical treatment
 
Answer & Explanation Answer: B) Navigation

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Filed Under: Physics
Exam Prep: Bank Exams

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Q:

Which of the following has low resistivity?

A) Nichrome B) Glass
C) Ebonite D) Diamond
 
Answer & Explanation Answer: A) Nichrome

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Filed Under: Physics
Exam Prep: Bank Exams

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Q:

Rajya Sabha is assisted by the Secretary­General, who holds the rank equivalent to?

A) Cabinet Minister of the Government of India B) Member of Parliament
C) Member of Legislature D) Cabinet Secretary to the Government of India
 
Answer & Explanation Answer: D) Cabinet Secretary to the Government of India

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Filed Under: Indian Politics
Exam Prep: Bank Exams

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Q:

Who has recently taken charge as the new CEO of Indian e-commerce giant Flipkart?

A) AL Rajwani B) Sunil Duggal
C) Kalyan Krishnamurthy D) RC Bhargava
 
Answer & Explanation Answer: C) Kalyan Krishnamurthy

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Filed Under: General Awareness
Exam Prep: Bank Exams

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Q:

In December 2017, SEBI raised the investment limit for FPIs in central government securities to over ______ from January 2018.

A) Rs 1.91 lakh crore B) Rs 3.91 lakh crore
C) Rs 5.91 lakh crore D) Rs 0.91 lakh crore
 
Answer & Explanation Answer: A) Rs 1.91 lakh crore

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Filed Under: General Awareness

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Q:

Which of the following is the world's top environmental conservation award?

A) Golden Bear Award B) Golden Panda Award
C) Golden Globe Award D) Golden Palms Award
 
Answer & Explanation Answer: B) Golden Panda Award

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Filed Under: General Awareness
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Q:

The number of parliamentary seats (Rajya Sabha) of West Bengal is

A) 12 B) 16
C) 18 D) 20
 
Answer & Explanation Answer: B) 16

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Filed Under: Indian Politics
Exam Prep: Bank Exams

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