Q:

What experiences have you had in dealing with difficult customers?

Answer

The reputation of a company controls its profit margins. A bad reputation means fewer customers. If you cannot handle difficult customers, that would be a major obstacle for you in a job where dealing with irritated members of the public will be routine. Start generally but select one incident soon afterwards and describe the outcome of that. Be very clear about the circumstance what happened and how you dealt with it, especially how you resolved any tricky issues that arose. The key words here are mutual respect, listening to the customer, being calm in the face of irritation and concluding the situation positively.

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Subject: Retail

0 1642

Q:

Which of the following mammals lay eggs?

A) Bat	B) Whale
C) Weasel	D) Platypus

Answer & Explanation Answer: D) Platypus

Explanation:

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Filed Under: Animals and Birds
Exam Prep: Bank Exams

10 1642

Q:

Find the difference between place value and face value of 7 in 589573212.

A) 693	B) 6993
C) 69993	D) 699993

Answer & Explanation Answer: C) 69993

Explanation:

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Filed Under: Quantitative Aptitude - Arithmetic Ability

0 1642

Q:

A solid sphere of radius 6 cm is melted and re-casted into a hollow cylinder of uniform thickness. If the external radius of the base of the cylinder is 5 cm and its height is 32 cm, find the uniform thickness of the cylinder ?

A) 3 cm	B) 1.5 cm
C) 1 cm	D) 2.5 cm

Answer & Explanation Answer: C) 1 cm

Explanation:

Let, inner radius of cylinder be ‘x’ cm.
4/3 π(6)3 = π × 32 (52 − x2)

or, (4 × 6 × 6 × 6) / (3 × 32) = 25 − x2 or, x2 = 25 − 9
or, x = 4 cm
Hence, thickness = 5 – 4 = 1 cm.

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Filed Under: Quantitative Aptitude - Arithmetic Ability
Exam Prep: Bank Exams , GATE

0 1642

Q:

$(113^{2} + 115^{2} + 117^{2} - 113 x 115 - 115 x 117 - 117 x 113)$ is equal to

A) 0	B) 4
C) 8	D) 12

Answer & Explanation Answer: D) 12

Explanation:

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Filed Under: Quantitative Aptitude - Arithmetic Ability

0 1641

Q:

Highest Civilian Honour received by Shabana Azmi is _______.

A) Padma Shri	B) Padma Bhushan
C) Padma Vibhushan	D) Bharat Ratna

Answer & Explanation Answer: B) Padma Bhushan

Explanation:

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Filed Under: Honours and Awards
Exam Prep: Bank Exams

1 1641

Q:

In the following question, a sentence has been given in Direct/Indirect speech. Out of the four alternatives suggested, select the one which best expresses the same sentence in Indirect/Direct speech.

The guide said to the tourists, "This will be the best day of your life."

A) The guide told the tourists that this would be the best day of their lives.	B) The guide told the tourists that that would be the best day of their lives.
C) The guide told the tourists this that would be the best day of their lives.	D) The guide told the tourists that this will be the best day of their lives.

Answer & Explanation Answer: B) The guide told the tourists that that would be the best day of their lives.

Explanation:

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Filed Under: English
Exam Prep: Bank Exams

0 1641

Q:

In the following question, some part of the sentence may have errors. Find out which part of the sentence has an error and select the appropriate option. If a sentence is free from error, select 'No Error'.

We had to return because(A)/when we reached the railway(B)/station the train left.(C)/No error(D)

A) A	B) B
C) C	D) D

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