Questions

The cross section of a chisel is usually octagonal.

Longest and shortest phases Of cell cycle:

Shortest Phase - M phase or Mitotic phase.

Longest phase - G1 phase of the Interphase

Longest and shortest phases During Mitosis:

Longest Phase - Prophase

Shortest Phase - Anaphase

Inbound customer service agents handle incoming calls from customers for:

- Requests for help

- Inquiries or requests for information

- Placing orders, in product purchases

- Applications for services

- Filing complaints

Outbound customer service agents make calls to random potential customers to sell a service or product. These agents can also be called as telemarketing executives.

The logic in this puzzle is summing the result of [subtraction of upper two digits] & [addition of lower two digits] 

Hence, the result is  

(5 - 3) + (2 + 8) = 2 + 10 = 12.