Interview Questions

Q:

What would be the most important service skill that you would need to have in your day to day business?

Answer



1.Patience:If you deal with clients on a daily basis, be certain to stay patient when they come to you confused and frustrated, but also be clear to take the time to truly find out what they need — they'd rather get good service than be rushed out the door!


2. Attentiveness: The capacity to surely listen to customers is so crucial for presenting extremely good service for a number of reasons.


3.Communication Skills: When it comes to crucial points that you want to relay clearly to customers, keep it easy and leave not anything to doubt.


4.Knowledge of the Product: Not knowing your product from front-to-back, you might not know how to solve customer issues when they run into problems.


5.Willingness to Learn: Those who don't show to enhance skills what they do, whether it's helping customers, marketing businesses, or building products, will get left behind by the people willing to put money into their skills.


6.Ability to Use "Positive Language":


    Without positive language: "I cannot get you that product until next month; it is back-ordered and unavailable presently."


    With positive language: "That brand will be available coming month. I can place the order for you immediately and make sure that it is posted to you as soon as it reaches our war


 


 

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Q:

What previous experience do you have in retail?

Answer

They want to check that you are familiar with the demands that come with retail jobs. This is your chance to show off your experience. If you have worked with lots of companies, focus on those that are most similar to the company that you are applying.

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Subject: Retail

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Q:

what is non-static member class?

Answer

Non-static member class is a class defined inside outer class with out static modifier.


EX:


class A { // top level class or outer class


    ......


    class B { //non-static member class


    }


    .....


}

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Subject: Java

0 1822
Q:

How would you automatically transfer your visitors to a new web page?

Answer

- You can do it with the help of meta tag mentioned below: 


<META HTTP-EQUIV="Refresh" CONTENT="2"; URL="https://www.yoursite.com"> 


- Place this tag between <HEAD></HEAD> . 


- It will load yousite.com in 2 seconds.

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Q:

What is the difference between a Windows server operating system and a workstation version?

Answer

The server version of a Windows operating system is designed to provide more optimized networking services over a network. It can manage domains better and it includes more security feature and data backup support. Workstation versions act merely as clients and therefore do not need to have as much resources when compared to the server versions.

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Q:

How can we read and write operating system files from PL/SQL program?

Answer

The UTL_FILE database package can be used to read and write operating system files. You need to have read /write access rights in that directory before the package can be used.


Example to write file:


Fhandler is a variable of type UTL_FILE.FILE_TYPE


UTL_FILE.PUTF(fHandler, 'Im writing to a file\n');


 


Example to read file:


UTL_FILE.GET_LINE(fHandler, buf);

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Subject: Oracle

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Q:

What are Cursors? Explain Types of cursors in PL/SQL

Answer

Cursors help you manipulate the information retrieved by select statements. This can be done by assigning a name to the cursor.


Example:


CURSOR emp_cur 


IS 


SELECT emp_number from employee_tbl where employee_name = name_in;


Types of Cursors:


Implicit cursors- These cursors are not declared by the programmer. They are issued when the SQL statement is executed. The open, close and fetching is done by itself.


Example:


UPDATE employee SET salary = salary * 2.1;


Here, an implicit cursor is issued to identify the set of rows in the table which would be affected by the update.


 


Explicit cursors- These cursors are defined by programmer. They are used in queries that return multiple rows.


Example:


CURSOR emp_cur 


IS 


SELECT emp_number from employee_tbl where employee_name = name_in;

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Subject: Oracle

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Q:

What is a call center?What are the different types of call centers?

Answer

A center equipped to handle a large volume of telephone calls. These calls could be the calls coming in from customers for service or support or these could be the calls that call center executives make to the customers for marketing


There are mainly two types of call centers :


a) Inbound call centers – Inbound call centers are those which receive support or service calls from customers usually on a toll free number. For e.g. when you call up a bank to check the status of your request for credit card, it is an inbound call.


b) Outbound call centers – Outbound call centers are those in which the call center executives make calls to the customers. These calls are usually made to generate the leads or sales. For e.g. when you receive a call from a bank offering you a personal loan, it is an outbound call. 

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Subject: Call Center

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