Here by asking this question, your interviewer want to evaluate, how you manage your stressfull situations and its impact on your work and co-employees.
Sample Answer ::
I know how important it is to be calm even when other people are not.
In my previous job, part of my work required managing multiple phone calls with customers and handling them in an efficient and professional manner. I feel I can provide a good balance of listening and speaking calmly and clearly.
Additionally, I know a large part of my role is providing support for the adjusters or other employees to whose team I belong. I would ask them what type of support they need from me and adjust my work to meet those requirements.