This question provides information on several important aspects of a compliance program. First, it may highlight risks that the compliance officer was unaware of or didn’t fully appreciate (risk assessment). Second, it assesses how well employees are able to apply corporate policies in the context of their role (policy comprehension/retention and training effectiveness). Third, it reiterates and reinforces the employee’s understanding of risks and policies specific to them (training). Interviewees frequently struggle with this question initially and the interviewer may need to provide an obvious example of such a challenge to help the interviewee get started (i.e. gift policy, etc).

Deadlines are set in several ways some are artificial while others are real. In a situation where deadlines change frequently and rapidly it is important to be able to tell which are real and which are artificial. One must be flexible and agile with the ability to adapt to the needs of the office. A good attitude would be to imagine you are a juggler who must keep several balls in the air at one time. This would enable you to focus quickly on the job at hand and move on to the next without hesitation or stress. 

Sample Answers :

(i) Be prepared for the incoming crew. Ensure the ambulance is clean and fully stocked. Arrive early so that shift changes can take place on time, still leaving you enough time to check the ambulance and be ready to go if you get a call.

(ii) Show up a little early for your shift for rig check and to receive any information from outgoing crew. When you are the outgoing crew,leave rig in a better state than you found it. Communicate with incoming/outgoing crew allowing a smooth transition.

Sample Answers :

(i) More Often 90%

(ii) 75% i stay when possible. sometimes there are other things that have to be done or plans that have already been made.

Sample Answers :

(i) Upset but did not show it, that is the nature of the job, this things happen, the patients care takes priority.

(ii) I have not experienced this necessarily, but I have had my nurse mentor cancel on me because of a family emergency. In this situation I still attended my clinical and worked with a different nurse mentor. I quickly adapt to situations, which is an important quality in a nurse. In this situation I would stay until a substitute is able to come in. I would do this to ensure patient safety and maintain positive staff morale. It is important to recognize that getting sick is inevitable, and I will most likely be in the same situation one day and will need staff to pick up my shift.

This is the perfect opportunity to impart your knowledge of HIPAA. Your answer should show that you are very knowledgeable regarding regulations and that you place patient rights and confidentiality at the top of your priority list as a medical assistant. If you are at all unclear about HIPAA regulations, be sure to study the material thoroughly before rehearsing your response.

This is a question that cannot be properly answered without preparation. Have a story ready about an experience you have had. Do not make up a story, but be sure to play up the most positive aspects of the experience to show that you know how difficult some patients can be but that you are more than capable of handling any situation with professionalism, compassion, and efficiency.

The functions performed by trade unions can be classified into two groups: 

i.) Militant Functions

ii.) Fraternal Functions

Militant functions :

These activities include strike, lock outs, gherao etc which means putting up a fight with the management. Hence, they are called militant functions. They are carried out for following purposes: 

a.) Rise in wages

b.) Rise in the status of workers

c.) Protection against injustice

Fraternal functions :

These functions are carried out by the trade unions for the welfare of their employees which includes: 

a.) Measures to boost up the workers’ morale

b.) Foster self confidence

c.) Develop sincerity and discipline

d.) Protection to women workers against discrimination