Tips :

Use your background research to support your answer. Look at aspects such as the commitment to health care provision, innovations in patient care, the community it serves.

Sample Answers :

I stay informed by being active with the American Nurses Association, participating in their continuing education programs, and attending at least one yearly seminar.

I subscribe to several trade publications, which I find to have the latest information on current findings and practices.

I enjoy attending the conventions and seminars that come to our area several times a year, as I find meeting with other nurses in panel discussions and lectures to be informative academically and practically

Sample Answers :

I would listen to their concerns, and reassure them that I was doing my very best for their loved one.

 Sometimes family members are looking for someone or something to blame for what their loved one is going through. I would try to reassure them that the patient was getting the best quality of care available.

 I would listen to their concerns, and make sure that if any were well founded they were addressed immediately.

Tips :

Integrity-being honest and believability and conviction- is one of concrete leadership abilities. The value and morals in personal behavior are the necessaries with an excellent leader and these values and morals need to be brought into organizational training and activities. A successful leader is the one who uses his/her conviction most efficiently. Leaders do not loose confidences or expose potentially dangerous information if they are close with their employees and they are the honest symbols.

Product formation : It can be defined as putting different products and services together to form a product for the satisfaction of customer. For e.g. Hospitality is a product formation which is not made from a single item. 

Service brigade : Team of staffs involved in providing service

The Moment of Truth: It is the actual time when customer interacts with service staff. It is the moment of contact when no management has control. It is the motivation, skill, tools of the service and expectation, behavior, expectation of the customer determines the quality of the service.

Channel of communication : It is a floe of communication within a department.

Skipper : This term is used for the status of a room, which indicates that a guest has left the hotel room without arranging to settle his or her account. 

Sundry Services :These are the extra services, which are provided to the guests. For e.g. message, handling of guests.

Answer : C

Explanation : 

Since the examiner likes D, it means he must like C also, since the question states that those who like D like C also.

Since last year a question was asked on F, who is a modern poet, this year a question will be asked on an ancient poet which means A,B,C or D

Now the examiner is not likely to ask question on D because he has written an article on him. So he will ask the question on C since he likes C as well