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Q:

If a customer is agitated, how would you handle that?

Answer

Answer this with confidence. Look straight into the eyes of the interviewer and tell them that the path we chose prohibits us from expressing our anger. Anger to anger isn’t a healthy response. Instead, calmness and composure is a must.

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Q:

How do you rate your patience and people friendliness?

Answer

When you are applying for a job at a call center you should know that there will be moments when unsatisfied customers will get angry on you. The key here is to focus on what is the purpose of the call, maintain your calmness and be polite.


As an answer to this question, you can say that you would rate your level of patience and people friendliness above average. You can back it up with an example from your personal or professional life. 

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Subject: Call Center

Q:

What is the difference between a BPO and a call center?

Answer

Call center is a subset of BPO. 

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Subject: Call Center

Q:

How would you design and promote an advertising campaign?

Answer

An advertisement campaign must comprise of the following:


      - A solid marketing plan


      - Advertising budget


      - Media buying and planning


      - Choosing the right target audience


      - Selection of relevant advertising medium


      - Consistency in campaign theme 


      - Frequency 

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Q:

If 3a=4b=6c and a+b+c=2729, then a2+b2+c2 =?

A) 81 B) 83
C) 87 D) None of these
 
Answer & Explanation Answer: C) 87

Explanation:

4b=6cb=32c    and   3a=4ba=43b=43(32c)=2c 

a+b+c=2729   2c+32c+c=2729  c=629

 

 a2+b2+c2=(a+b+b)2-2(ab+bc+ca) 

 

=(2729)2-22c×32c+32c×c+c×2c 

 

 =729×29-2×132 c2

= 87

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Q:

What are the advantages and the disadvantages of equity finance and debt finance to a company raising finance and investors?

Answer

The advantage of equity finance for a company – raising money by selling shares – is that this money does not have to be repaid. However, new shareholders usually get to have a say in how the company is run. Despite these rights, equity is often seen as a risky choice for investors as they will lose all their money if the company doesn’t prosper. If it does well, on the other hand, they may see their stake multiply in value many times over.


Debt finance – money raised through loans – must be repaid eventually by a company, usually with interest, but lenders won’t be able to exert as much influence as shareholders over how the company does business. The debt of a reliable company is usually seen as a safe investment, but fixed repayment schedules means that there are few opportunities for large returns.

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Subject: Bank Interview

Q:

What do you understand by Variance Report in payroll?

Answer

Variance Report is to know what is the difference between last month salary and the current month salary you can also check in that report all input which you have considered its captured or not

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Q:

A boy multiplied 987 by a certain number and obtained 559981 as his answer. If in the answer both 98 are wrong and the other digits are correct, then the correct answer would be ?? please explain in detail

A) 553681 B) 555181
C) 555681 D) 556581
 
Answer & Explanation Answer: C) 555681

Explanation:
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