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Q:

How are +1s calculated for your ad and Google+ page when using the social extension on your ads?

Answer

+1s from your Google+ page show in the count that is visible on your ad.

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Subject: Google Certification

Q:

Why should you use the Ad Preview and Diagnosis tool to check if your ads are live and running on Google?

Answer

By searching for keywords that trigger your ad, you can rack up impressions without clicks, which may lower your Click-Through Rate, which may prevent your ad from appearing as often as it is eligible.

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Subject: Google Certification

Q:

Your ad includes the phrase, "Your friend has a crush on you. See who!" and it gets disapproved. Why?

Answer

AdWords policy does not allow ads to simulate email inbox notifications or fake friend/crush requests.

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Subject: Google Certification

Q:

When setting up a Google AdWords Account, why should you choose your currency and time zone carefully?

Answer

These can not be edited once the account is set up.

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Subject: Google Certification

Q:

A user reports a PC problem to the Service Desk. A Service Desk representative determines that the PC is defective and indicates that according to the services catalogue, the PC will be replaced within three hours. Which ITIL process is responsible for having this user's PC replaced within three hours? 

A) Availability Management B) Change Management
C) Configuration Management D) Service Level Management
 
Answer & Explanation Answer: B) Change Management

Explanation:
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Filed Under: ITIL Certification

Q:

 What is the difference between a process and a project?

A) A process is continuous and has no end date, whereas a project has a finite lifespan. B) A project is continuous and has no end date, whereas a process has a finite lifespan.
C) A process stops when the objective has been achieved, whereas a project does not stop when the objective is met. D) In a project the focus is not on the result, whereas with a process the result is important
 
Answer & Explanation Answer: A) A process is continuous and has no end date, whereas a project has a finite lifespan.

Explanation:
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Filed Under: ITIL Certification

Q:

Of which ITIL process are Reliability, Serviceability and Maintainability components?

A) Service Level Management B) Problem Management
C) Availability Management D) IT Service Continuity Management
 
Answer & Explanation Answer: C) Availability Management

Explanation:
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Filed Under: ITIL Certification

Q:

Which ITIL process has the objective of helping to monitor the IT services by maintaining a logical model of the IT infrastructure and IT services?

A) Capacity Management B) Change Management
C) Configuration Management D) Financial Management for IT services
 
Answer & Explanation Answer: C) Configuration Management

Explanation:
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Filed Under: ITIL Certification