What is the role of the Emergency Change Advisory Board (ECAB)?
What is the best definition of an Incident Model?
What does Mean Time to Repair (MTTR) mean?
What is the main reason for establishing a baseline?
The BEST definition of an event is?
The ITIL V3 core is best described as?
How does an organization use Resources and Capabilities in creating value?
Which of the following BEST describes a Service Desk?
A dedicated number of staff handling Incidents and service requests best describes a Service Desk.
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