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Q:
A) A dedicated number of staff handling Incidents and service requests | B) A process within Service Operation providing a single point of contact |
C) A dedicated number of staff handling service requests | D) A dedicated number of staff answering questions from users |
Answer: A) A dedicated number of staff handling Incidents and service requests
Explanation:
Explanation:
A dedicated number of staff handling Incidents and service requests best describes a Service Desk.