10
Q:
A) A type of Incident involving a standard (or model) type of Configuration Item (CI) | B) A set of pre-defined steps to be followed when dealing with a known type of Incident |
C) The template used to define the Incident logging form used to report Incidents | D) An Incident that is easy to solve |
Answer: B) A set of pre-defined steps to be followed when dealing with a known type of Incident
Explanation:
Explanation: