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Q:

If you have anything against the company’s policy, what should you do?

Answer

Like many other profession, customer service jobs have work ethics and rules that must be obeyed. With this, stick to the complaint procedure. Tell them we don’t need to rush things and submit complaints to highest official. Instead, approach the team leader first, the administrator and so on.

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Q:

Customer service representatives usually work with a team. How do you see yourself working with a team, and what role would be playing?

Answer

Our response to this shouldn’t be a negative one. Instead, affirm the interviewers that we can work with a team or even individually. It does not matter if we are team member or a team leader, as long as we tell them what we can do then it surely helps.

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Q:

If a customer is agitated, how would you handle that?

Answer

Answer this with confidence. Look straight into the eyes of the interviewer and tell them that the path we chose prohibits us from expressing our anger. Anger to anger isn’t a healthy response. Instead, calmness and composure is a must.

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Q:

Can you do a job that requires you to stay on the phone all day?

Answer

Before you go for a job at a call center you should know that the focus of the job here is “voice” which needs you to be on phone for quite a long time. So, the interviewer expects a “Yes” as an answer to this question.

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Subject: Call Center

Q:

How would you choose the best media to promote your advertisement?

Answer

It depends on the following factors:



  •        Reach

  •        Geographical spread

  •        Nature of target audience/clusters

  •        Previous successful track records

  •        Low budget; high returns etc. 

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Q:

What should come in place of both the question marks in the equation

?128=162?

 

 

 

A) 12 B) 14
C) 144 D) 196
 
Answer & Explanation Answer: A) 12

Explanation:

Let x128=162x

 

Then, x2=128×162 =64×2×18×9=82×62×32 = 8×6×3 =144

 

x=12

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Q:

If  x×y = x + y + xy, the value of 6x24 is:

A) 41 B) 42
C) 43 D) 44
 
Answer & Explanation Answer: B) 42

Explanation:

Given x × y = x + y + xyHere x = 6 , y = 24Then, x × y = 6 + 24 + 6x246 x 24 = 30 + 144= 30 + 12= 42.

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Filed Under: Square Roots and Cube Roots
Exam Prep: AIEEE , Bank Exams , CAT
Job Role: Analyst , Bank Clerk , Bank PO

Q:

What are the advantages and the disadvantages of equity finance and debt finance to a company raising finance and investors?

Answer

The advantage of equity finance for a company – raising money by selling shares – is that this money does not have to be repaid. However, new shareholders usually get to have a say in how the company is run. Despite these rights, equity is often seen as a risky choice for investors as they will lose all their money if the company doesn’t prosper. If it does well, on the other hand, they may see their stake multiply in value many times over.


Debt finance – money raised through loans – must be repaid eventually by a company, usually with interest, but lenders won’t be able to exert as much influence as shareholders over how the company does business. The debt of a reliable company is usually seen as a safe investment, but fixed repayment schedules means that there are few opportunities for large returns.

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Subject: Bank Interview