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Q:

 If an organization is able to become more proactive in its ITSM processes, what is likely to happen to support costs?

A) They are likely to increase gradually B) They are likely to gradually reduce
C) They are likely to increase dramatically D) They are likely to reduce initially and then gradually return to current level
 
Answer & Explanation Answer: B) They are likely to gradually reduce

Explanation:
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Filed Under: ITIL Certification

Q:

 What is the role of the Emergency Change Advisory Board (ECAB)?

A) To assist the Change Manager in ensuring that no urgent changes are made during particularly volatile business periods B) To assist the Change Manager in evaluating emergency changes and to decide whether the change should be approved
C) To assist the Change Manager in speeding up the emergency change process so that no unacceptable delays occur. D) To assist the Change Manager in implementing emergency changes
 
Answer & Explanation Answer: B) To assist the Change Manager in evaluating emergency changes and to decide whether the change should be approved

Explanation:
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Filed Under: ITIL Certification

Q:

 The main objective of Availability Management is?

A) To monitor and report availability of services and components B) To guarantee availability levels for services and components
C) To ensure that all targets in Service Level Agreements (SLAs) are met D) To ensure that service availability matches or exceeds the agreed needs of the business
 
Answer & Explanation Answer: D) To ensure that service availability matches or exceeds the agreed needs of the business

Explanation:
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Filed Under: ITIL Certification

Q:

Incident Management has a value to the business by?

A) Helping to control infrastructure cost of adding new technology B) Helping to align people and process for the delivery of service
C) Contributing to the reduction of impact D) Enabling users to resolve Problems
 
Answer & Explanation Answer: C) Contributing to the reduction of impact

Explanation:
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Filed Under: ITIL Certification

Q:

which IOS command enables access to high-level commands?

A) su root B) admin 0
C) enable D) init
 
Answer & Explanation Answer: C) enable

Explanation:
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Filed Under: CCENT

Q:

The exhibit below shows the output of a show ip interface brief on a Cisco router.

r1#show ip interface brief

Serial0/0 does not respond to ping requests. What step would you take to resolve the problem?

A) Change ip address on Serial0/0 B) Enable the interface Serial0/0
C) Check the physical connection in Serial 0/0 D) The interface looks fine in status up, problem must be somewhere else
 
Answer & Explanation Answer: C) Check the physical connection in Serial 0/0

Explanation:

In order for an interface to work properly and respond to ping requests, both Status and Protocol must be up.

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Filed Under: CCENT

Q:

After the devices have been configured as shown, it is determined that the branch office in Chicago doesn't have connectivity to the Internet through the headquarters in Dallas. How would you fix the problem?

A) Change ip address on the WAN side of the Chicago router B) Change ip address on the LAN side of the Chicago router
C) Change ip address on the LAN side of the Dallas router D) Change ip address on the WAN side of the Dallas router
 
Answer & Explanation Answer: A) Change ip address on the WAN side of the Chicago router

Explanation:

192.168.20.3/30 is not a valid ip address, should be 192.168.20.1/30

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Filed Under: CCENT

Q:

The network with ip address 192.168.100.0/27 is to be used on a router. If ip subnet-zero is configured, which statement describe the resulting number of available subnets and hosts?

A) 7 usable subnets, each with 32 host addresses B) 8 usable subnets, each with 30 host addresses
C) 8 usable subnets, each with 27 host addresses D) 7 usable subnets, each with 24 host addresses
 
Answer & Explanation Answer: B) 8 usable subnets, each with 30 host addresses

Explanation:

Because subnet zero is configured and we have a class C address (192.168.100.0) then the network portion will have 3 bits so 8 subnets will be available. The rest of the bits, 5, represent the available hosts, so 2^5=32, but only 30 are available, 0 ad 31 are network and broadcast respectively.

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Filed Under: CCENT