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Q:

When analyzing an outcome for creation of value for customers, what attributes of the service should be considered?

A) Objectives, Metric, Desired outcome B) People, Products, Technology
C) Business Objectives, IT objectives, Process metrics D) Desired outcome, Supplier metrics, IT objectives
 
Answer & Explanation Answer: C) Business Objectives, IT objectives, Process metrics

Explanation:
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Filed Under: ITIL Certification

Q:

 If an organization is able to become more proactive in its ITSM processes, what is likely to happen to support costs?

A) They are likely to increase gradually B) They are likely to gradually reduce
C) They are likely to increase dramatically D) They are likely to reduce initially and then gradually return to current level
 
Answer & Explanation Answer: B) They are likely to gradually reduce

Explanation:
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Filed Under: ITIL Certification

Q:

Incident Management has a value to the business by?

A) Helping to control infrastructure cost of adding new technology B) Helping to align people and process for the delivery of service
C) Contributing to the reduction of impact D) Enabling users to resolve Problems
 
Answer & Explanation Answer: C) Contributing to the reduction of impact

Explanation:
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Filed Under: ITIL Certification

Q:

The four stages of the Deming Cycle are?

A) Plan, Measure, Monitor, Report B) Plan, Check, Re-Act, Implement
C) Plan, Do, Act, Audit D) Plan, Do, Check, Act
 
Answer & Explanation Answer: D) Plan, Do, Check, Act

Explanation:
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Filed Under: ITIL Certification

Q:

What are the six OSPF route types?

Answer

Intra-area, inter area, El, E2, Nl, and N2.

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Subject: CCNP

Q:

What are the purposes of areas in an OSPF network?

Answer

Areas allow the design of a hierarchical network. Routes can be summarized or blocked in an area to reduce the amount of routing information on internal OSPF routers.

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Subject: CCNP

Q:

The exhibit below shows the output of a show ip interface brief on a Cisco router.

r1#show ip interface brief

Serial0/0 does not respond to ping requests. What step would you take to resolve the problem?

A) Change ip address on Serial0/0 B) Enable the interface Serial0/0
C) Check the physical connection in Serial 0/0 D) The interface looks fine in status up, problem must be somewhere else
 
Answer & Explanation Answer: C) Check the physical connection in Serial 0/0

Explanation:

In order for an interface to work properly and respond to ping requests, both Status and Protocol must be up.

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Filed Under: CCENT

Q:

After the devices have been configured as shown, it is determined that the branch office in Chicago doesn't have connectivity to the Internet through the headquarters in Dallas. How would you fix the problem?

A) Change ip address on the WAN side of the Chicago router B) Change ip address on the LAN side of the Chicago router
C) Change ip address on the LAN side of the Dallas router D) Change ip address on the WAN side of the Dallas router
 
Answer & Explanation Answer: A) Change ip address on the WAN side of the Chicago router

Explanation:

192.168.20.3/30 is not a valid ip address, should be 192.168.20.1/30

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Filed Under: CCENT