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Q:

Are there any times where you had a conflict with a superior? If yes, how did you handle it and resolve it?

Answer

I have had differences of opinion with previous managers. Our disagreements were not significant, but some had to be confronted and resolved. I have learned that two parties typically quarrel when each one refuses to consider the other's perspective. Therefore, I asked the manager I disagreed with to explain his or her perspective, and then to consider my point of view. This way, we were able to take into account each other's perspective and come to an agreeable compromise. When a compromise could not be reached, I accepted my manager's decision. Regardless of individual perspectives, managers are responsible for setting policy, and subordinates are responsible for executing it.

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Q:

Describe a Situation Where You Disagreed With a Supervisor ?

Answer

Standard interview tips and techniques still apply. Do not speak negatively about any supervisors, coworkers or former jobs. It is acceptable to share a specific situation that occurred with a former boss, but do not go into detail about the disagreement. Focus instead on what you did to help the supervisor see your point of view.


You may be asked a follow up question, such as “Did they ultimately see your point of view?” Be honest. Did they follow your advice or didn’t they? The answer is not as important as the presentation. Do not sound bitter in your response if they did not. “They did see my point of view. They chose a different path, but they understood my concerns and beliefs in the end.”


 

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Q:

24/7 operations are like relay races where you take the baton, run with it and then pass it on smoothly. How do you make seamless transitions on shift changes?

Answer

Sample Answers :


(i) Be prepared for the incoming crew. Ensure the ambulance is clean and fully stocked. Arrive early so that shift changes can take place on time, still leaving you enough time to check the ambulance and be ready to go if you get a call.


(ii) Show up a little early for your shift for rig check and to receive any information from outgoing crew. When you are the outgoing crew,leave rig in a better state than you found it. Communicate with incoming/outgoing crew allowing a smooth transition.

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Q:

Describe a difficult experience with a patient and how you handled it.

Answer

This is a question that cannot be properly answered without preparation. Have a story ready about an experience you have had. Do not make up a story, but be sure to play up the most positive aspects of the experience to show that you know how difficult some patients can be but that you are more than capable of handling any situation with professionalism, compassion, and efficiency.

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Q:

Have you assisted with any medical office procedures?

Answer

Even if you are a fresh graduate, you likely have some experience as an extern. Prepare for this question in advance by thinking of all procedures in which you have assisted. When answering the question, give a detailed but succinct account of your experience and your contribution to the experience.

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Q:

What do you do to keep current with medical findings and practices?

Answer

Sample Answers :


I stay informed by being active with the American Nurses Association, participating in their continuing education programs, and attending at least one yearly seminar.


I subscribe to several trade publications, which I find to have the latest information on current findings and practices.


I enjoy attending the conventions and seminars that come to our area several times a year, as I find meeting with other nurses in panel discussions and lectures to be informative academically and practically

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Q:

How would you handle the family of a patient in your care who is displeased with your care of the patient?

Answer

Sample Answers :


I would listen to their concerns, and reassure them that I was doing my very best for their loved one.


 Sometimes family members are looking for someone or something to blame for what their loved one is going through. I would try to reassure them that the patient was getting the best quality of care available.


 I would listen to their concerns, and make sure that if any were well founded they were addressed immediately.

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Q:

What role does leadership play for a manager? How have you demonstrated this with your managers?

Answer

Tips : 


The leader's role is :


To communicate the strategic vision to management with clarity


 To translate the vision into concrete direction and plans


To identify and communicate priorities, short term objectives, timelines, performance measures, clear accountabilities and performance agreements to management;


 To provide quality judgment and advice.

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