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Q:

Which of the following is the most appropriate approach to carrying out Service Operations?

A) The internal IT view is most important as Service Operations has to monitor and manage the infrastructure B) Service Operations should maintain a balance between an internal IT view and an external business view
C) IT Operations does not take an internal or external view as they execute processes defined by Service Design D) The external business view is most important as Service Operations is the place where value is realized and the customer obtains the benefit of the services
 
Answer & Explanation Answer: B) Service Operations should maintain a balance between an internal IT view and an external business view

Explanation:
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Filed Under: ITIL Certification

Q:

 If an organization is able to become more proactive in its ITSM processes, what is likely to happen to support costs?

A) They are likely to increase gradually B) They are likely to gradually reduce
C) They are likely to increase dramatically D) They are likely to reduce initially and then gradually return to current level
 
Answer & Explanation Answer: B) They are likely to gradually reduce

Explanation:
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Filed Under: ITIL Certification

Q:

The exhibit below shows the output of a show ip interface brief on a Cisco router.

r1#show ip interface brief

Serial0/0 does not respond to ping requests. What step would you take to resolve the problem?

A) Change ip address on Serial0/0 B) Enable the interface Serial0/0
C) Check the physical connection in Serial 0/0 D) The interface looks fine in status up, problem must be somewhere else
 
Answer & Explanation Answer: C) Check the physical connection in Serial 0/0

Explanation:

In order for an interface to work properly and respond to ping requests, both Status and Protocol must be up.

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Filed Under: CCENT

Q:

After the devices have been configured as shown, it is determined that the branch office in Chicago doesn't have connectivity to the Internet through the headquarters in Dallas. How would you fix the problem?

A) Change ip address on the WAN side of the Chicago router B) Change ip address on the LAN side of the Chicago router
C) Change ip address on the LAN side of the Dallas router D) Change ip address on the WAN side of the Dallas router
 
Answer & Explanation Answer: A) Change ip address on the WAN side of the Chicago router

Explanation:

192.168.20.3/30 is not a valid ip address, should be 192.168.20.1/30

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Filed Under: CCENT

Q:

If two laptops are exchanging data directly with each other using a 802.11g connection, there are said to be in what mode?

A) Ad-hoc mode. B) Operational exchange mode.
C) Basic Service Set mode. D) Infrastructure mode.
 
Answer & Explanation Answer: A) Ad-hoc mode.

Explanation:
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Filed Under: CCENT

Q:

imageview2

You are the administrator of network X. You decided to implement RIP in the following topology (click exhibit). You do not want R3 to receive RIP updates. What configuration changes need to be implemented?

A) Implement a passive-interface on R1 B) Nothing needs to be configured
C) Create a sub-interface on R1 D) Change the routing protocol to OSPF
 
Answer & Explanation Answer: A) Implement a passive-interface on R1

Explanation:

Explanation: To block RIP broadcasts on an interface connected to a subnet of a RIP-enabled network add the passive-interface command to the RIP Process

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Filed Under: CCENT

Q:

What type of cable is shown in the exhibit?

imageview

A) AEIA/TIA-232 B) EIA-530
C) X.21 D) V.35
 
Answer & Explanation Answer: D) V.35

Explanation:
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Filed Under: CCENT

Q:

All hosts in the networks have been operational for several hours when the DHCP server goes down. What happens to the hosts that have obtained service from the DHCP server?

A. The hosts will not be able to communicate with any other hosts.
B. The hosts will continue to communicate normally for a period of time.
C. The hosts will be able to communicate with hosts outsides their own network
D. The hosts will only be able to communicate with other hosts by IP address not by host name

Answer

Answer : B


 


Explanation : Dynamic Host configuration Protocol – DHCP – assigns an IP address to a client for a limited period of time, this address is then saved in a database. When the DHCP Server goes down, that client can still use the allocated IP address for a limited period of time.

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Subject: CCNA