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Q:

If x = $7 - 4 \sqrt{3} t h e n f i n d t h e v a l u e o f (x + \frac{1}{x}) ?$

A) 3sqrt{3}	B) 8sqrt{3}
C) 14	D) 14+8sqrt{3}

Answer & Explanation Answer: C) 14

Explanation:

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Filed Under: Square Roots and Cube Roots
Exam Prep: Bank Exams , CAT
Job Role: Bank Clerk , Bank PO

Q:

If $\frac{5 + 2 \sqrt{3}}{7 + 4 \sqrt{3}} = a + b \sqrt{3} t h e n a & b = ?$

A) a=-11,b=-6	B) a=-11,b=6
C) a=11,b=-6	D) a=11,b=6

Answer & Explanation Answer: C) a=11,b=-6

Explanation:

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Filed Under: Square Roots and Cube Roots
Exam Prep: AIEEE , Bank Exams , CAT
Job Role: Bank Clerk , Bank PO

Q:

If you have anything against the company’s policy, what should you do?

Answer

Like many other profession, customer service jobs have work ethics and rules that must be obeyed. With this, stick to the complaint procedure. Tell them we don’t need to rush things and submit complaints to highest official. Instead, approach the team leader first, the administrator and so on.

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Subject: Customer Service

Q:

If a customer is agitated, how would you handle that?

Answer

Answer this with confidence. Look straight into the eyes of the interviewer and tell them that the path we chose prohibits us from expressing our anger. Anger to anger isn’t a healthy response. Instead, calmness and composure is a must.

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Subject: Customer Service

Q:

Can you work in shifts?

Answer

Say “Yes” if you have made up your mind to work for a call center. Call centers would usually work 24 X 7 which needs some executives to be always present in the center. This means that you would need to work in shifts.

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Subject: Call Center

Q:

Have you ever worked in a call center before? If so, how long did you work there?

Answer

The purpose of this question is to see if you already have some experience of working at a call center. If so, tell the interviewer about your experiences and what you learnt there. If you do not have a work experience, don’t panic, stay calm and say “I don’t have a first hand experience of working at a call center but this is what I know about them and I look forward to work for one.”

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Subject: Call Center

Q:

What is the difference between a BPO and a call center?

Answer

Call center is a subset of BPO.

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Subject: Call Center

Q:

What is a call center?What are the different types of call centers?

Answer

A center equipped to handle a large volume of telephone calls. These calls could be the calls coming in from customers for service or support or these could be the calls that call center executives make to the customers for marketing

There are mainly two types of call centers :

a) Inbound call centers – Inbound call centers are those which receive support or service calls from customers usually on a toll free number. For e.g. when you call up a bank to check the status of your request for credit card, it is an inbound call.

b) Outbound call centers – Outbound call centers are those in which the call center executives make calls to the customers. These calls are usually made to generate the leads or sales. For e.g. when you receive a call from a bank offering you a personal loan, it is an outbound call.

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Subject: Call Center

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