Interview Questions

- Inheritence permits code reusability. 

- Reusability saves time in program development. 

- It encourages the reuse of proven and debugged high-quality software which reduces the problems after a system becomes functional.

"Well, I bring nearly 5 years of customer service involvement to the group, I really have a good time for helping others, and I have also finished advanced certification courses. The combination of my work experience and knowledge make me courageous that I will be a really good fit for this role."

In asking the question, the interviewer is really looking at two components of qualifications. Qualifications received from a school setting and qualifications concerning beyond  experience within the customer service area. This will help in figuring out how appropriate the interviewee is for the position for which they have applied. The  applicants should outline their his/her academic qualifications relevant to the job. After this, they need to point out the experience they have achieved from last jobs. This should be carried out in a way that demonstrates the application of theory to realistic skills, focused on handling real life situations.

1.Patience:If you deal with clients on a daily basis, be certain to stay patient when they come to you confused and frustrated, but also be clear to take the time to truly find out what they need — they'd rather get good service than be rushed out the door!

2. Attentiveness: The capacity to surely listen to customers is so crucial for presenting extremely good service for a number of reasons.

3.Communication Skills: When it comes to crucial points that you want to relay clearly to customers, keep it easy and leave not anything to doubt.

4.Knowledge of the Product: Not knowing your product from front-to-back, you might not know how to solve customer issues when they run into problems.

5.Willingness to Learn: Those who don't show to enhance skills what they do, whether it's helping customers, marketing businesses, or building products, will get left behind by the people willing to put money into their skills.

6.Ability to Use "Positive Language":

    Without positive language: "I cannot get you that product until next month; it is back-ordered and unavailable presently."

    With positive language: "That brand will be available coming month. I can place the order for you immediately and make sure that it is posted to you as soon as it reaches our war

 Ask for time: Unless the negative feedback matters something that is right-on-the-spot fixable, it’s correct to ask for time to consider what your customer has told you. This provides several advantages. It defuses the immediate situation. It tells the other person that you deal with their feedback important sufficient that you want to keep in mind it cautiously and calmly. And it allows you to assume through the accuracy of what you’ve been informed, perhaps checking out its validity with others.

QA stands for QUALITY ASSURANCE. QA team assures the quality by monitor the whole development process. QA tracks the outcomes and adjusting process to meet the expectation.

The role of Quality Assurance is discussed below:

- QA team is responsible for monitoring the process to be carried out for development.

- Responsibilities of QA team are planning testing execution process.

- QA Lead creates the time tables and agrees on a Quality Assurance plan for the product.

- QA team communicated QA process to the team members.

- QA team ensures traceability of test cases to requirements.

Priority: concern with application from the business point of view. It answers  How quickly we need to fix the bug? Or How soon the bug should get fixed?

Severity: concern with functionality of application. It deals with the impact of the bug on the application.

Monkey testing is a type of Black Box Testing used mostly at the Unit Level. In this tester enter the data in any format and check the software is not crashing. In this testing we use Smart monkey and Dumb monkey.

- Smart monkeys are used for load and stress testing, they will help in finding the bugs. They are very expensive to develop.

- Dumb monkey, they are important for basic testing. They help in finding those bugs which are having high severity. Dumb monkey are less expensive as compare to Smart monkeys.

Example: In phone number filed Symbols are entered.