Questions

A center equipped to handle a large volume of telephone calls. These calls could be the calls coming in from customers for service or support or these could be the calls that call center executives make to the customers for marketing

There are mainly two types of call centers :

a) Inbound call centers – Inbound call centers are those which receive support or service calls from customers usually on a toll free number. For e.g. when you call up a bank to check the status of your request for credit card, it is an inbound call.

b) Outbound call centers – Outbound call centers are those in which the call center executives make calls to the customers. These calls are usually made to generate the leads or sales. For e.g. when you receive a call from a bank offering you a personal loan, it is an outbound call. 

Before the shots were fired at Lexington and Concord, the colonies made an attempt to settle the concerns and frustrations raised with the Intolerable Acts through debate and discussion. Thus, the First Continental Congress was called to order on September 5th, 1774.

The First Continental Congress was a meeting of delegates from twelve of the Thirteen Colonies early in the American Revolution. It was called in response to the Intolerable Acts passed by the British Parliament, which the British referred to as the Coercive Acts, with which the British intended to punish Massachusetts for the Boston Tea Party.

• The Department of Economic Affairs, Finance Ministry of India presents the Economic Survey in the parliament every year, just before the Union Budget.

• It is prepared under the guidance of the Chief Economic Adviser, Finance Ministry.

• It is the ministry's view on the annual economic development of the country.