Certification Questions

Q:

Which ITIL process has the objective of helping to monitor the IT services by maintaining a logical model of the IT infrastructure and IT services?

A) Capacity Management B) Change Management
C) Configuration Management D) Financial Management for IT services
 
Answer & Explanation Answer: C) Configuration Management

Explanation:
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Q:

Acknowledgments, sequencing , and flow control are characteristics  of which OSI layer?

A) Layer 2 B) Layer 3
C) Layer 4 D) Lawer 7
 
Answer & Explanation Answer: C) Layer 4

Explanation:

A reliable Transport layer connection uses acknowledgments to make sure all data is transmitted and received reliably. A reliable connection is defined by a virtual circuit that uses acknowledgments, sequencing, and flow control, which are characteristics of the transport layer.

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Filed Under: CCNA - CISCO Certification

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Q:

You need to subnet a network that has 5 subnets, each wit at least 16 hosts. Which classful subnet mask would you use?

A) 255.255.255.192 B) 255.255.255.224
C) 255.255.255.240 D) 255.255.255.248
 
Answer & Explanation Answer: B) 255.255.255.224

Explanation:

You need 5 subnets, each with at least 16 hosts. The mask 255.255.255.240 provides 16 subnets with 14 hosts - this will not work. The mask 255.255.255.224 provides 8 subnets, each with 30 hosts. This is the best answer.

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Q:

Which of the following is the most appropriate approach to carrying out Service Operations?

A) The internal IT view is most important as Service Operations has to monitor and manage the infrastructure B) Service Operations should maintain a balance between an internal IT view and an external business view
C) IT Operations does not take an internal or external view as they execute processes defined by Service Design D) The external business view is most important as Service Operations is the place where value is realized and the customer obtains the benefit of the services
 
Answer & Explanation Answer: B) Service Operations should maintain a balance between an internal IT view and an external business view

Explanation:
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Q:

Which of the following describes the creation of private networks across the Internet, enabling privacy and tunneling of non-TCP/IP protocols?

A) HDLC B) Cable
C) VPN D) IPSec
 
Answer & Explanation Answer: C) VPN

Explanation:

A VPN allows or describes the creation of private networks across the Internet, enabling privacy and tunneling of non-TCP/IP protocols. A VPN can be set up across any type of link.

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Q:

You want to ping the loopback address of your IPv6 local host. What will you type?

A) Ping 127.0.0.1 B) Ping 0.0.0.0
C) Ping ::1 D) trace 0.0. :: 1
 
Answer & Explanation Answer: C) Ping ::1

Explanation:

The loop back address with IPv4 is 127.0.0.1 . With IPv6, that address is ::1

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Q:

The spell check module of a word-processing software package contains a number of errors. The Development department has corrected these errors in a new version. Which process is responsible for ensuring this updated version is tested?

A) Configuration Management B) Incident Management
C) Problem Management D) Release Management
 
Answer & Explanation Answer: D) Release Management

Explanation:
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Q:

 The main objective of Availability Management is?

A) To monitor and report availability of services and components B) To guarantee availability levels for services and components
C) To ensure that all targets in Service Level Agreements (SLAs) are met D) To ensure that service availability matches or exceeds the agreed needs of the business
 
Answer & Explanation Answer: D) To ensure that service availability matches or exceeds the agreed needs of the business

Explanation:
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