Certification Questions

Q:

Which functions are included in IT Operations Management?

A) IT Operations Control and Facilities Management B) Network Management and Application Management
C) Facilities Management and Release Management D) Technical Management and Change Management
 
Answer & Explanation Answer: A) IT Operations Control and Facilities Management

Explanation:

IT Operations Control and Facilities Management are included in IT Operations Management. Those operations include ::

1. Technical Management
2. IT Operations Control
3. Application Management
4. Facilities Management
5. Standard Operating Procedures (SOP)
6. IT Operations Management
7. Service Desk
8. Operations Log

and more.

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9 6524
Q:

At which layer is routing implemented , enabling connections and path selection between two end systems?

Answer

The Network layer provides routing through an internetwork and logical addressing.

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10 6426
Q:

Which of the following is the most appropriate approach to carrying out Service Operations?

A) The internal IT view is most important as Service Operations has to monitor and manage the infrastructure B) Service Operations should maintain a balance between an internal IT view and an external business view
C) IT Operations does not take an internal or external view as they execute processes defined by Service Design D) The external business view is most important as Service Operations is the place where value is realized and the customer obtains the benefit of the services
 
Answer & Explanation Answer: B) Service Operations should maintain a balance between an internal IT view and an external business view

Explanation:
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Filed Under: ITIL Certification

0 6409
Q:

A user reports a PC problem to the Service Desk. A Service Desk representative determines that the PC is defective and indicates that according to the services catalogue, the PC will be replaced within three hours. Which ITIL process is responsible for having this user's PC replaced within three hours? 

A) Availability Management B) Change Management
C) Configuration Management D) Service Level Management
 
Answer & Explanation Answer: B) Change Management

Explanation:
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Filed Under: ITIL Certification

5 6345
Q:

Acknowledgments, sequencing , and flow control are characteristics  of which OSI layer?

A) Layer 2 B) Layer 3
C) Layer 4 D) Lawer 7
 
Answer & Explanation Answer: C) Layer 4

Explanation:

A reliable Transport layer connection uses acknowledgments to make sure all data is transmitted and received reliably. A reliable connection is defined by a virtual circuit that uses acknowledgments, sequencing, and flow control, which are characteristics of the transport layer.

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Filed Under: CCNA - CISCO Certification

0 6336
Q:

You need to subnet a network that has 5 subnets, each wit at least 16 hosts. Which classful subnet mask would you use?

A) 255.255.255.192 B) 255.255.255.224
C) 255.255.255.240 D) 255.255.255.248
 
Answer & Explanation Answer: B) 255.255.255.224

Explanation:

You need 5 subnets, each with at least 16 hosts. The mask 255.255.255.240 provides 16 subnets with 14 hosts - this will not work. The mask 255.255.255.224 provides 8 subnets, each with 30 hosts. This is the best answer.

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Filed Under: CCNA - CISCO Certification

0 6148
Q:

The spell check module of a word-processing software package contains a number of errors. The Development department has corrected these errors in a new version. Which process is responsible for ensuring this updated version is tested?

A) Configuration Management B) Incident Management
C) Problem Management D) Release Management
 
Answer & Explanation Answer: D) Release Management

Explanation:
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Filed Under: ITIL Certification

0 6135
Q:

 The main objective of Availability Management is?

A) To monitor and report availability of services and components B) To guarantee availability levels for services and components
C) To ensure that all targets in Service Level Agreements (SLAs) are met D) To ensure that service availability matches or exceeds the agreed needs of the business
 
Answer & Explanation Answer: D) To ensure that service availability matches or exceeds the agreed needs of the business

Explanation:
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Filed Under: ITIL Certification

1 6036