Questions

Q:

What will be your response if the customer who calls on the other side of the phone is angry?

Answer

This question focuses to check your ability to handle situations. Do not answer this question with anything that states retaliation. Talk about handling the situation with patience and relaxed mind set. You can answer it as “ If the customer on the other side of the phone line is angry i will first try calming him and ask him his/her problem. After that I will try sufficing the best solution keeping in mind his problem. In this sector customer satisfaction is very important and thus it will be my primary goal.

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Subject: Call Center

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Q:

Grammy Award is given in the field of

A) Music B) Medicine
C) Sports D) Literature
 
Answer & Explanation Answer: A) Music

Explanation:

Grammy Award is given in the field of Music industry by The Recording Academy of the United States.

grammy_award_is_given_in_the_field_of1544436624.jpg image

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Filed Under: Honours and Awards
Exam Prep: AIEEE , Bank Exams , CAT , GATE
Job Role: Analyst , Bank Clerk , Bank PO

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Q:

Read the passage carefully and choose the best answer to each question out of the four alternatives and click the button corresponding to it.


Fever in the season of dengue is sending Calcuttans scurrying to hospitals for admission, triggering a shortage of beds that has forced some private health care institutes to even postpone planned surgeries. Apollo Gleneagles Hospitals on the Bypass had 504 patients in its care as on Thursday of whom 70 had been admitted with fever. Belle Vue Clinic had 180 patients, 32 of them with dengue. Calcutta Medical Research Institute had 350 patients 60 of them with fever.

The number of people admitted for treatment of fever caused by dengue or any undiagnosed illness has been rising every day across hospitals for more than a fortnight.

"There has been heavy pressure on all private hospitals for admission of dengue and cases of unknown fever since the beginning of August. Now it is a surge," said Pradip Tondon, President of the Association of Hospitals of Eastern India.

In July, four to five patients were getting admitted with fever on an average in every hospital. The number has since ballooned with the Calcutta Municipal Corporation apparently in denial about the extent of the dengue outbreak and the Government focused on playing down the threat.

Such has been the rush of patients with fever that some hospitals are calling up people to postpone admissions planned in advance, mostly for surgeries. "We have told many people to come only when we call them to confirm availability of beds," said an official at Belle Vue.


The Government's "playing down the threat" means

A) refusing to acknowledge the danger B) refusing to play with the threat
C) playing and threatening D) putting down the threat
 
Answer & Explanation Answer: A) refusing to acknowledge the danger

Explanation:
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Filed Under: English
Exam Prep: Bank Exams

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Q:

The head mirror used by ENT doctors is

A) plano-convex B) convex
C) concave D) plane
 
Answer & Explanation Answer: C) concave

Explanation:

The head mirror used by ENT doctors is concave.

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Filed Under: General Science
Exam Prep: AIEEE , Bank Exams , CAT
Job Role: Analyst , Bank Clerk , Bank PO

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Q:

Article 17 deals with?

A) Right to Privacy B) Fundamental Duties of every citizen
C) Abolition of Untouchability D) Right to Constitutional Remedies
 
Answer & Explanation Answer: C) Abolition of Untouchability

Explanation:

Article 17 deals with Abolition of Untouchability.

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Filed Under: Indian Politics
Exam Prep: AIEEE , Bank Exams , CAT
Job Role: Analyst , Bank Clerk , Bank PO

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Q:

Japanese Ukiyo e prints depicted

A) Lord shiva B) The everyday world
C) Flung ink D) Shinto
 
Answer & Explanation Answer: B) The everyday world

Explanation:

Japanese Ukiyo-e prints depicted the everyday world or the transitory world we live.

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Filed Under: General Awareness
Exam Prep: AIEEE , Bank Exams , CAT , GATE
Job Role: Analyst , Bank Clerk , Bank PO

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Q:

India successfully launched Chandrayaan1 satellite in

A) 2008 B) 2006
C) 2010 D) 2013
 
Answer & Explanation Answer: A) 2008

Explanation:

India successfully launched Chandrayaan1 satellite from SDSC Sriharikota, Andhra Pradesh on 22 October, 2008.

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Filed Under: General Awareness
Exam Prep: AIEEE , Bank Exams , CAT , GATE
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Q:

1 WH =

A) 360 joules B) 36000 joules
C) 3600 joules D) 36 joules
 
Answer & Explanation Answer: C) 3600 joules

Explanation:

The watt-hour (WH) is a unit of energy equivalent to one watt (1 W) of power expended for one hour (1 h) of time.

1 WH = 3600 joules.

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Filed Under: Physics
Exam Prep: AIEEE , Bank Exams , CAT
Job Role: Analyst , Bank Clerk , Bank PO

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