Questions

Q:

What is a call center?What are the different types of call centers?

Answer

A center equipped to handle a large volume of telephone calls. These calls could be the calls coming in from customers for service or support or these could be the calls that call center executives make to the customers for marketing


There are mainly two types of call centers :


a) Inbound call centers – Inbound call centers are those which receive support or service calls from customers usually on a toll free number. For e.g. when you call up a bank to check the status of your request for credit card, it is an inbound call.


b) Outbound call centers – Outbound call centers are those in which the call center executives make calls to the customers. These calls are usually made to generate the leads or sales. For e.g. when you receive a call from a bank offering you a personal loan, it is an outbound call. 

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Subject: Call Center

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Q:

Name the British tennis player who announced his retirement.

A) Andy Murray B) Roger Federer
C) Rafael Nadal D) Serena Wiliams
 
Answer & Explanation Answer: A) Andy Murray

Explanation:
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Filed Under: Sports
Exam Prep: AIEEE , Bank Exams , CAT
Job Role: Analyst , Bank Clerk , Bank PO

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Q:

The question below consists of a set of labelled sentences. Out of the four options given, select the most logical order of the sentences to form a coherent paragraph.

Thus, I stand on a

X-hill and watch a labourer
Y-upon the distant railway
Z-striking with his sledge

A) XYZ B) XZY
C) ZYX D) ZXY
 
Answer & Explanation Answer: B) XZY

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Filed Under: English
Exam Prep: Bank Exams

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Q:

In each of the questions, four alternatives are given for the Idiom/Phrase. Choose the alternative which best expresses the meaning of the Idiom/Phrase and click the button corresponding to it.

Weal and woe

A) Friends and enemies B) Be in danger
C) Adversity D) Good times and bad times
 
Answer & Explanation Answer: D) Good times and bad times

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Filed Under: English
Exam Prep: Bank Exams

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Q:

In the following question, a sentence has been given in Direct/Indirect speech. Out of the four alternatives suggested, select the one which best expresses the same sentence in Indirect/Direct speech.

 

The manager said, "I will not waste any further time and start the work today itself."

A) The manager said that he would not waste any further time and start the work today itself. B) The manager said that he will not waste any further time and start the work that day itself.
C) The manager said that he will not waste any further time and start the work today itself. D) The manager said that he would not waste any further time and start the work that day itself.
 
Answer & Explanation Answer: D) The manager said that he would not waste any further time and start the work that day itself.

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Filed Under: English
Exam Prep: Bank Exams

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Q:

In the following question, some part of the sentence may have errors. Find out which part of the sentence has an error and select the appropriate option. If a sentence is free from error, select 'No Error'.

 

The stock was(A)/divided among(B)/the two brothers.(C)No error(D)

 

A) A B) B
C) C D) D
 
Answer & Explanation Answer: B) B

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Filed Under: English
Exam Prep: Bank Exams

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Q:

In the following question, out of the four alternatives, select the alternative which is the best substitute of the phrase.

a small mistake in an agreement or law that gives someone the chance to avoid having to do something

 

A) loophole B) ruse
C) ploy D) gambit
 
Answer & Explanation Answer: A) loophole

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Filed Under: English
Exam Prep: Bank Exams , GRE , TOEFL

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Q:

The northern plain of India has been formed by the interplay of the three major river systems, namely– the Indus, the Ganga and the ___________.

A) Brahmaputra B) Krishna
C) Kaveri D) Mahanadi
 
Answer & Explanation Answer: A) Brahmaputra

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Filed Under: Indian Geography
Exam Prep: Bank Exams

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